Our service standards guide our interactions to deliver on our mission. Through our Keep Me Safe and Make it Easy service standards, team members speak highly of others, connecting us in our approach. We follow through on commitments to build trust as part of our Own It service standard. With the Love Me service standard, we nurture whole-person care, show uncommon compassion and respect, and communicate effectively. A deep caring for others and creating a sense of belonging and inclusion are at the heart of our mission. We celebrate diverse backgrounds, cultures and experiences and embrace opportunities to learn and grow from new perspectives.
Team members galvanize around our sacred mission, connectivity, and brand promise to help people feel whole. As one connected national system of care, AdventHealth offers numerous career opportunities across nine states. With more than 80,000 team members, their experience is rich with diverse cultures and backgrounds. Team members also receive competitive compensation and benefits, while enjoying a workplace culture that fosters and invests in their professional, personal, and spiritual growth. In addition, team members help advance our mission by playing a role in healing the minds, bodies and spirits of patients and the betterment of the communities the organization serves.
AdventHealth fosters a workplace that actively seeks team members’ voices. These efforts have helped the organization achieve a ranking in the top decile in Healthcare benchmark for team member engagement, measured biannually by Glint. Based on insights from team members, the organization has enhanced its approach and tools to collect feedback. Other opportunities for team members to shape their work experience include the executive chat series and quarterly town hall gatherings. This level of engagement incentivizes participation, knowing their voices will be heard and acted upon. It also connects leaders with their teams, enabling them to cultivate a work environment that is positive and satisfying.
AdventHealth supports team members’ professional and personal goals in numerous ways. Our wellness program incentivizes maintaining a healthy lifestyle through trainings, activities, and team-based challenges. Spiritual support includes devotionals, Spiritual Ambassadors, and Reflection Areas. Career Development opportunities include student loan support, educational assistance, training & education, career mapping & tools, and our Women’s Leadership Forum. Our Leadership Institute develops emerging leaders and provides resources and workshops for all team members. We also offer volunteer opportunities and global mission trips so team members can make an even greater impact outside of our care facilities. In addition, development conversations take place biannually with a focus on career growth and aspirations.
AdventHealth’s values are quality & service excellence, community wellbeing, high ethical standards, stewardship and inclusiveness. The expression of our mission and values are lived out through our service standards –Keep Me Safe, Love Me, Make It Easy, and Own It – intended to feel personal and not only inform team member interactions with patients and consumers, but also serve as a guideline for how team members interact with each other in the workplace. We receive stories about our team members living our service standards with excellence on an ongoing basis through facility and corporate-wide Service Standard Recognition Awards Programs.
AdventHealth has made a pledge to care for its team members physically, mentally, and spiritually.
• Our Service Standard Recognition Awards programs offer an opportunity for team members to nominate one another for living out one of our service standards in extraordinary ways.
• Every team member wears a heart ID badge holder with the name of their most important person on it to serve as a visual reminder to treat others the way we would want our loved ones to be treated.
• Our Service Awards celebrations honor team members who reach milestones every five years through annual events and awards.
Our CEO role models our values by aligning us around a common set of beliefs and standards that inform our work and guide our behavior. Coming together as one, and aligning our mission, vision, and values as an organization allows us to have a greater reach and impact. This has earned us some incredible awards, including the 2022 Leapfrog Emerald Award for Outstanding Achievement by a Health Care System, and U.S. News and World Report rankings for several of our hospitals and specialties. We extend our care beyond our facility walls to reinvest back into our communities and the world through our Global Missions program. Here we share resources and expertise with medical institutions in 13 locations across the globe.
AdventHealth is committed to the health, security and wellbeing of our team members. Our generous benefits package, perks, paid time off from day one, and competitive compensation are a reflection of this commitment. Unique perks include our team member discount program with access to hundreds of exclusive offers from popular merchants. Financial incentives include team member & family support programs, financial planning tools, Team member Referral Program, bonuses, and market-based increases. Our very own AdventHealth University in Central Florida offers a variety of degree programs and certifications, many of which are free to team members. For added convenience, select locations offer on-site day care for team members with children.
One of the nation’s largest faith-based health systems, AdventHealth’s mission is Extending the Healing Ministry of Christ. Driven by its mission of providing wholistic care to all people, AdventHealth is on a journey to be known for their preeminent, faith-based, consumer-focused clinical care. Guided by its mission, these principles help foster a culture of service that permeates the entire organization. And with a brand promise to help people feel whole, team members know that their talents contribute to the delivery of hope and healing for patients and help make communities better and healthier places to live.
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Service Standard Recognition Award Winners from AdventHealth on Vimeo.