Vonage

Vonage's mission is to accelerate the world's ability to connect by providing flexible, intelligent, and personal communication solutions. Everything we build - from Network APIs to CCaaS to CPaaS - is in service of that mission. None of this would be possible without the outstanding people who have built and shaped Vonage and continue to keep us at the forefront - both in what we do and how we do it.

Our people are at the forefront of reimagining how enterprises and developers communicate, and they're doing it in an environment that values speed, experimentation, and bold thinking.

We believe culture is not a poster on the wall, it's what actually happens every day. That's why we're investing in a deliberate, employee-centered culture journey, built with our people, not handed down to them. Our three culture behaviors - We Change the Game. We Collaborate. We Own It. - reflect who we are and who we're becoming.

Vonage operates on a foundation of four core values: Professionalism, Respect, Perseverance, and Integrity. These aren't aspirational - they're the standard by which we make decisions, treat each other, and show up for our customers every day.

• Professionalism - We deliver with high standards of excellence and hold each other accountable for results. We have the needs of our customers at the center of every decision we take.

• Respect - We believe unique and different perspectives and skills create better outcomes. We stand for inclusion, diversity, and promote collaboration. We genuinely listen and care for each other with empathy and authenticity.

• Perseverance - We continue to challenge ourselves to be at the forefront of innovation. We tackle the world's most complex challenges by embracing courage, passion, and grit. We are always in it for the long term.

• Integrity - We pride ourselves in making transparent, honest, and uncompromising decisions. We demonstrate ethical, responsible, and sustainable practices in everything we do. We win on our own merits and have zero tolerance for unethical behavior.

These values are embedded across every process - from how we hire and onboard, to how we recognize and develop our teams.

For Niklas Heuveldop, SVP and CEO of Vonage, what matters most is leading with both purpose and integrity. He is deeply committed to technology leadership and innovation, advancing Vonage's role in extending mobile network capabilities to developers and enterprises worldwide, and he is equally clear that the way the company wins matters just as much as the winning itself.

Niklas places a strong emphasis on culture and values, championing respect, professionalism, perseverance, and integrity as the foundation for sustainable success. He has been vocal about creating a workplace where every employee feels respected and valued. Beyond performance, Niklas is focused on growth and operational excellence - accelerating profitable growth while investing in AI, simplifying processes, and elevating the customer experience. Niklas’ belief in continuous innovation, paired with a strong sense of shared purpose, are what will define Vonage's future.

At Vonage, respect is not just a value, it's a lived experience. We are committed to creating a work environment that is inclusive and enables every team member to bring their authentic self to work, where they feel safe to speak up and are empowered to grow.

Our psychological safety score is among our highest-rated cultural attributes, and we actively work to extend that safety into every team and every conversation.

We invest in this through:

-A robust Speak Up culture and confidential reporting channels

-Employee Resource Groups (ERGs) — including Women of Vonage (WoV), The Black Experience at Vonage (BE@V), Asian Community at Vonage (ACV), Vamos Vonage, V+ Pride, Vonage Veterans, VonAge, and Wellness & Mental Health — with 450+ members across the WoV ERG alone

-Regular All-Hands meetings and Culture Listening Sessions where every employee has a voice

-A VOICE Survey that drives real action, with leadership publicly committing to follow-through

Vonage's culture is built on the belief that the best work happens when people feel connected, challenged, and cared for. We are a company of builders, innovators, and collaborators — united by a shared commitment to reimagining what's possible.

Our culture is defined by three behaviors that guide how we work every day:

1. We Change the Game 

2. We Collaborate 

3. We Own It 

These behaviors sit alongside our Leadership Framework — three principles that define how our leaders bring culture to life in their teams:

1. Create Clarity — Align teams by ensuring clarity of our wanted position and strategic priorities. Ensure clear goals and help people see how their work connects to the bigger picture.

2. Develop People — Know your team, care personally about their success. Give and ask for feedback. Support experimentation and growth.

3. Deliver Results — Build high-performing, diverse teams. Hold people accountable, course-correct quickly, and recognize both successes and lessons learned.

Leadership is a craft at Vonage — something we study, practice, and continuously improve. We recognize it as a discipline, not a title.

At Vonage, we invest in our people as boldly as we invest in our technology.

Comprehensive Health Coverage: Access to medical, dental, and vision plans globally, with employer contributions available in many regions to support you and your family.

• Financial Protection: Life insurance coverage typically between 2x and 4x annual salary, plus short- and long-term disability coverage to safeguard income and provide added peace of mind.

• Retirement Savings: Matched or employer-funded retirement plans available across most regions to help you invest in your future.

• Parental Leave: Generous paid maternity and parental leave offered globally.

Mental Health & Wellbeing Support: 24/7 access to the Ericsson Care Line EAP, providing confidential support for life's challenges to every employee worldwide.