Concentrix Corporation

We help the world’s best brands deliver exceptional customer experience (CX). Online, over the phone, in the cloud, and beyond—wherever customers are, we’re there. Our global staff have devoted their careers to ensuring every customer relationship is exceptional. So naturally, we’re committed to making Concentrix the best place to grow a career, too. How employees collaborate Using both traditional and digital workspaces. Throughout the organization, staff have access to various business collaboration resources such as Microsoft Teams, Zoom and internally built tools to facilitate teamwork and idea sharing without traditional restraints of walls and borders. A positive vision for the future They feel included in the loop about the company status! Leadership is transparent about financial status, growth plans and any speed bumps the business is facing along the way. Visibility is extended to all global staff. From monthly senior leadership meetings to daily huddles, we make sure information that affects staff is cascaded to them. Additionally, staff are encouraged for their input through a variety of programs that incentivize their innovative ideas, focus groups and brainstorms. How values are demonstrated They are rooted in respect and inclusion. Its important to us to listen to staff and ensure that Concentrix is a value ad to their lives and we measure this through a variety of feedback loops including surveys, confidential inboxes etc. These regular pulse checks enable us to build action plans that lead to better experiences. How employees are respected Fostering inclusion resources available to all staff. We offer various staff resource groups such as Network of Women, Black Professionals Network, PRIDE and Ability, for persons with disabilities. In addition to our annual all staff survey, we also have Culture of Belonging Surveys to inform our organization of key metrics to refine our focus of creative an environment where we all feel welcome. More info can be found at: https://jobs.concentrix.com/global/en/diversityandinclusion. How employees are supported Offering several accelerated career growth programs and through iRise, our formal mentorship program extended to staff at all career levels. Another option staff have is Concentrix University, an in house plethora of courses and learning paths and competencies designed to help staff grow. Even prior to the beginning of the COVID-19 pandemic, we recognized the benefit of remote work for staff and offered many work at home options where possible. We believe that this flexibility allows staff to balance their personal goals with their professional goals. How leadership demonstrates values Living them himself! Our CEO, Chris Caldwell, sets an example through his personable leadership style and being truly engaged with staff. He knows what is going on in our business and holds his senior leadership team accountable to taking care of staff and treating them like both people and professionals. Through Comparably, Chris has won staff voted awards as a Best CEO for Diversity and Best CEO for Women for three consecutive years. This is a genuine reflection of his inclusive leadership style and always looking for ways to make sure global staff are taken care of. Programs and practices We offer Global Concentrix Academy, which is open to all staff as a forum to learn about industry practices, tech trends and even inter departmental projects. We also celebrate staff regularly through various rewards and recognition programs including President’s Club, Unsung Heroes and Huang Scholarship, which is available to all global staff and their families. We have several regional programs such as a Community Hub in the Philippines or Innovation Labs in India. Benefits – Benefits differ from country to country – Employee Assistance Programs – Mental Wellness Resources – Employee Stock Purchase Program – Global client and group discounts Pandemic response Work at home options where possible and safe, clean, socially distanced offices where staff are required to come to the office. In many countries, Concentrix offers vaccines to our staff where they are not subsidized or provided by local health governments.