SH Hotels and Resorts

At Starwood Hotels, our brands, 1 Hotels, Baccarat Hotels and Treehouse Hotels, each in their own unique way foster respect for the natural world, create meaningful connections with our guests, and cultivate a culture of sustainability in everything we do. As a platform for change by connecting luxury with true sustainability, our brands maintain a culture of an enduring commitment to communicating and reinforcing our values. An affiliate of global private investment firm Starwood Capital Group, Starwood Hotels is a luxury hotel brand management company founded in 2006 by Barry Sternlicht. Leveraging its marketing, design, operational and technological expertise, Starwood Hotels is the force behind some of the most groundbreaking and dynamic hotel brands in the world.   As the first mission-driven luxury lifestyle hotel and residences brand inspired by nature, 1 Hotels cultivates the best of conscious design and sustainable architecture, with extraordinary comfort and an unrivaled level of service. A nature-inspired lifestyle brand that launched in 2015 with properties in South Beach and Manhattan and now includes Brooklyn Bridge, West Hollywood, Sanya (China), Toronto, San Francisco, Nashville, London (Mayfair), Hanalei Bay, Seattle and the recently opened flagship Melbourne, with projects in development in Cabo San Lucas, Paris, Elounda Hills (Crete), Austin, Copenhagen, Riyadh, San Miguel de Allende and Tokyo.   Drawing upon the rich history of the 250- year crystal brand, Baccarat differentiates itself from other luxury hotel brands by its attention to sophisticated design, detail- oriented service, and dedication to creating memorable experiences. Baccarat Hotels & Resorts, a luxury brand that made its debut in March 2015 with the opening of its flagship property in New York and with projects under development in Brickell (Miami), Florence, Dubai, Riyadh, Rome and the Maldives.   With its unique philosophy and playful aesthetic, Treehouse is a new kind of hospitality experience - fun, witty, surprising, and as much a destination for visitors as it is a local hangout. Premiering in London in 2019 and with recent new openings in Manchester and Silicon Valley, Treehouse Hotels has projects under development in Adelaide, Brickell (Miami), Miami Beach and Riyadh.  How employees collaborate utilizing our shared communication app for the company; this shared virtual space allows for teams to chat, post and comment on ideas creating a culture of collaboration. We also host monthly Feedback Sessions with the General Managers at each property, which give employees a forum to share their opinions and feedback about anything from employee issues to guest service issues. We also have an open-door policy which fosters an environment where we allow team members to raise additional concerns. A positive vision for the future we are a purpose led organization and many of the team members personally align to our mission of making a positive difference in the world, one small action at a time. Employees share this with us on our engagement survey and this is given as a reason on our stay surveys. Additionally, we have built a strong culture where team members feel recognized and valued, and we focus on promoting growth from within. How values are demonstrated they are values that the team members can relate to in and out of work. Our values of love, include, respect, delight and trust not only resonate with our team, but were developed in conjunction with them a few years after the company was already formed and operational. Our leaders also reflect these values in their treatment of our team members, so employees experience the values every day. How employees are respected holding our engagement survey twice per year - post-survey feedback sessions and action plans are mandatory and team members are involved in the action planning process, to ensure they can also hold us accountable to our commitments. We have Diversity & Inclusion committess at our hotels that focus on ensuring all voices are heard, and a hotline prcoess in place to report cases where team members may prefer to share concerns confidentially, if they feel this is not happening. Finally, we have a culture calendar that each property issues monthly, highlighting cultural observances that are important for that spcific location. How employees are supported having a robust internal training program, that allows team members the opportunity to take optional courses on career advancement, and explore other opportunities. We also offer an education assistance program for courses outside of our internal training, and we focus on offering task force and cross training opportunities for our team to be exposed other facets of the business. We actively invest in high-potentials within the company and are very proud of our promotion statistics, at all levels in the company. We also offer a comprehensive, 8 course leadership training program to help ensure our leaders are equipped with the right tools to lead. How leadership demonstrates values truly emobodying our values. He is the first to thank a team member and the first to share on our internal communication platform any positive feedback received by guests, particularly if an individual team member is recognized and he leads by example. He actively participates in all team member initiatives that we undertake, including beach clean-ups and other volunteer work. He is invested in the purpose of the company and truly brings that to life in both his leadership and in his interaction with our team members. Programs and practices We offer "Pay it Forward" days to allow team members to participate in volunteer work and give back to our communities, as well as hosting volunteer opportunities on site for team members. Our Wellness Committees encourage participation in local walks, run clubs etc. Every month we issue an inclusive cultural calendar that honors all team member beliefs and observe Juneeteenth. We also have on-the-spot recognition programs, as well as monthly and quarterly recognition awards. Benefits Many of the same items as above. Pay-It-Forward Days, Wellness programs, gym discounts, employee rates at our hotels, a work from home policy for positions that are able to be remote at certain times etc. Pandemic response Our priority during the pandemic has been employee wellness and growth. With the ongoing pandemic’s challenges, keeping our employees engaged, motivated and inspired has been critical. We’ve done by that: —Upgrading workspaces to optimize safety while giving employees flexibility around returning to office. —Reimbursing employees $200 for mental health and fitness app subscriptions. —Creating an ERG dedicated to Mental Health to ensure a safe space for community, feedback, and suggestions. —Launching our ‘Zoom Out’ series of in-person and virtual events encouraging employees to unplug and connect with each other via family dinners, virtual wine tastings, painting classes, and more.