The Most Loved Workplace Leaders Show with John Chen CEO of Blackberry

About John Chen

John was born and raised in Hong Kong. He came to the U.S. as a teenager to attend boarding school and went on to study engineering in college and graduate school at Brown University and California Institute of Technology, respectively. He started his career as an engineer at Burroughs Corporation, and quickly rose through the management ranks. He went on to become the CEO of Pyramid Technology, Sybase, and BlackBerry. John is active in government affairs. He served on the U.S. President’s Export Council and co-chaired Secure Borders and Open Doors Committee. He is also active in the not-for-profit community, is a trustee of Caltech, board member of the National Committee on U.S.-China Relations, member of CFR, national trustee of The First Tee, and Governor of the San Francisco Symphony.

Blackberry is loved because...

Remember the old handheld phone and email device? We barely do. The new software mission has brought employees and executives together like never before. Big teamwork place.

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The Most Loved Workplace Leaders Show with John Chen CEO of Blackberry

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John Chen Serves as a Model of Blackberry's Values because…

John Chen clearly communicates and instills BlackBerry culture, mission and core values in everything we do. He models high integrity, transparency, customer focus, innovation, accountability, integrity, teamwork and mutual respect. He has zero tolerance for harassment and discrimination.

The Most Loved Workplace Leaders Show with Jonathan Neman CEO of Sweetgreen

About Jonathan Neman

Jonathan Neman is Co-Founder & CEO of sweetgreen, the destination for simple, seasonal, healthy real food. Jonathan and his co-founders Nathaniel Ru and Nicolas Jammet started sweetgreen in 2007, opening their first location in Georgetown, DC, just three months out of college. The mission driven brand’s strong food ethos, embodiment of passion and purpose, tech-forward thinking and investment in local communities has enabled sweetgreen to disrupt the fast casual space and grow into a national brand with over 100 locations.

Jonathan passionately believes in the democratization of real food – it should be convenient and accessible to everyone, which is why sweetgreen is on a mission to build healthier communities by connecting people to real food.
Jonathan has been recognized as a key innovator in food and business, named to Fast Company’s “50 Most Innovative Companies”, Inc’s “30 Under 30”, Forbes’ “30 Under 30” and Food & Wine’s “40 Big Food Thinkers 40 and Under,” among other accolades.

Born and raised in Los Angeles, CA, Jonathan graduated from Georgetown University’s McDonough School of Business.
Born and raised in Los Angeles, CA, Jonathan graduated from Georgetown University’s McDonough School of Business, where he met fellow sweetgreen Co-Founders, Nathaniel Ru and Nicolas Jammet.

Please provide any additional material, info, or talking points you would like addressed on the show. : We’d love to discuss talking points once closer to the date.

Sweetgreen is loved because...

Virtual happy hours with the company founders, leaders and even outside guests, like academics, help develop collaboration and craft a solution-driven culture.

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The Most Loved Workplace Leaders Show with Jonathan Neman CEO of Sweetgreen​

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Jonathan Neman Serves as a Model of Sweetgreen's Values because…

Making decisions always through the lens of our core values. Jonathan Neman, our CEO, is a transparent, approachable and present leader by being in the field with our teams regularly but also having an open door policy.

The Most Loved Workplace Leaders Show with Christopher Chen CEO of ChenMed

About Christopher Chen

Industry leader. Transformational innovator. Champion of social justice. Christopher Chen, M.D. is leading a healthcare revolution through the family-owned company that bears his name. Dr. Chen is the Chief Executive Officer of ChenMed; a physician-led healthcare practice that is changing the lives of low- and moderate-income seniors managing multiple, complex conditions through a concierge-style, value-based care model that produces 30-50 percent fewer hospitalizations compared to standard primary care.

Since becoming ChenMed’s CEO in 2009, Dr. Chen has been on a quest to turn ChenMed into America’s leading primary care provider, transforming care of the neediest populations. He has created a highly scalable, technology-driven approach, and has grown the company more than 30 percent per year. Today, ChenMed boasts nearly 100 medical centers in 12 states.
ChenMed’s innovative approach fixes the perverse incentives of fee-for-service to align with patient well-being by taking prospective payment and full accountability for the quality, service, and total cost of care. The care model focuses on prevention, wellness, accountability, and reducing negative variability.

This approach has earned praise from the White House, the Department of Health and Human Services, the U.K. National Health System, and publications such as Modern Healthcare, Health Affairs, Forbes, and The Economist. In addition, Medical Economics named ChenMed “Best Primary Care System in the U.S.,” and Fortune listed ChenMed as the only health care delivery organization on its 2020 list of companies that are “changing the world.”

Brought up in South Florida, Dr. Chen graduated from the University of Miami’s Honors Program in Medicine. He went on to complete his medical training at Beth Israel Deaconess, a Harvard University teaching hospital, after which he completed a fellowship in cardiology at Cornell University Medical College in Manhattan, New York. A board-certified cardiologist, Dr. Chen sees patients at the company’s Miami Gardens, Florida medical center.

ChenMed is loved because...

Peer-to-peer recognition is important here. In the past year alone, there have been 20,000 employee tips of the hat via everything from town halls to just plain old emails. Annual ChenMed Awards, too.

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The Most Loved Workplace Leaders Show with Christopher Chen CEO of ChenMed

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Christopher Chen Serves as a Model of ChenMed's Values because…

Having personally stewarded the codification of our values of Love, Accountability, and Passion – and the 13 specific behaviors that define them – Dr. Chris Chen is a visionary, always listening and learning – which is how he lives the ChenMed values he holds dear.

The Most Loved Workplace Leaders Show with Alexi Gharib Nazem CEO of Nomad Health

About Alexi Gharib Nazem

Alexi Gharib Nazem, MD, MBA, is the co-founder and CEO of Nomad Health, the first online marketplace for freelance clinical work. In addition to leading Nomad, he is also a Clinical Assistant Professor of Medicine at Weill Cornell in New York.

Previously, he led field operations for the Institute for Healthcare Improvement’s successful 100,000 Lives Campaign. Alexi trained in internal medicine at Brigham & Women’s Hospital in Boston after receiving an MD from Yale and an MBA from Harvard. He also holds a BS in Molecular Biophysics and Biochemistry from Yale.

Please provide any additional material, info, or talking points you would like addressed on the show. : We’d like to discuss the Nomad company culture and how transparency and collaboration are core pillars of how we work together. In terms of business points, we’d like to discuss how Nomad is helping to solve the healthcare staffing shortage with our technology, and our goal to remove every obstacle between providers and the patients they care for.

Nomad Health is loved because...

Another company that did the right thing during the early times of COVID-19. For example: Amid the quarantines and illnesses, frontline workers got full pay—no questions asked.

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The Most Loved Workplace Leaders Show with Alexi Gharib Nazem CEO of Nomad Health​

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Alexi Gharib Nazem Serves as a Model of Nomad Health's Values because…

Embodying every value important to Nomad. Our CEO is a doctor whose career has been focused on providing care. He started Nomad as a way to help more patients through technology. He sets an example through his leadership and the work that he does to inspire everyone at Nomad to dream big.

The Most Loved Workplace Leaders Show with Paul Travers CEO of Vuzix

About Paul Travers

Paul Travers is the founder of Vuzix and has served as our President and Chief Executive Officer since 1997 and as a member of our Board of Directors since November 1997. Prior to the formation of Vuzix, Mr. Travers founded both e-Tek Labs, Inc. and Forte Technologies Inc. He has been a driving force behind the development of our products. With more than 30 years’ experience in the consumer electronics field, and 26 years’ experience in the virtual reality and virtual display fields, he is a nationally recognized industry expert. He holds an Associate degree in engineering science from Canton, ATC and a Bachelor of Science degree in electrical and computer engineering from Clarkson University.

Vuzix is loved because...

Employees are excited about their growing augmented-reality company in north-central New York. It’s easy to see why: There’s a patent incentive program and stock options.

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Paul Travers serves as a Model of Vuzix's Values because…

Our CEO demonstrates trust in his teams and lets them make decisions for execution. He’s also a genuine human being who helped nurture not just a company, but an entire industry into being. The success of both depends on finding ways to connect with people, which is a big focus of his.

The Most Loved Workplace Leaders Show with Anirudh Devgan CEO of U.S. Cadence

About Anirudh Devgan

Dr. Anirudh Devgan has served as President and CEO of Cadence Design Systems, Inc. since December 2021, and has been a member of the Board of Directors since August 2021. He served as President of the company from 2017 to 2021, overseeing all business groups, research and development, sales, field engineering and customer support, strategy, marketing, mergers and acquisitions, business development, and IT. Prior to becoming President, he was Executive Vice President and General Manager of the Digital & Signoff and System Verification groups at Cadence.

Prior to joining Cadence in 2012, Dr. Devgan was General Manager and Corporate Vice President of the Custom Design Business Unit at Magma Design Automation. Previous roles include management and technical positions at IBM, where he received numerous awards including the IBM Outstanding Innovation Award. Dr. Devgan is an IEEE Fellow, has written numerous research papers, and holds several patents.

Dr. Devgan received a Bachelor of Technology degree in electrical engineering from the Indian Institute of Technology, Delhi, and MS and PhD degrees in electrical and computer engineering from Carnegie Mellon University.

Cadence is loved because...

Diversity is a big focus here. For example, there is a formal mentorship program and leadership development program to support women and employees of color.

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Anirudh Devgan serves as a Model of U.S. Cadence's Values because…

implementing our One Team values. It’s the strength of the relationships that Lip-Bu builds with our employees, customers, and partners that makes him a successful CEO. Lip-Bu has made “people first” his approach during the pandemic and is a huge advocate of social justice.

The Most Loved Workplace Leaders Show with David Burritt CEO of U.S. Steel Corp.

About David Burritt

David B. Burritt was appointed President and Chief Executive Officer of United States Steel Corporation in May 2017. At that time, Mr. Burritt was also named to the company’s Board of Directors. He had been elected President and Chief Operating Officer in February 2017 with executive responsibility for all aspects of the company’s day-to-day business in the United States and Central Europe.
Mr. Burritt joined U. S. Steel in September 2013 to serve as Executive Vice President and Chief Financial Officer with responsibility for all aspects of the company’s strategic and financial matters.
Prior to joining U. S. Steel, Mr. Burritt, served as Chief Financial Officer at Caterpillar Inc.
Mr. Burritt was born in St. Louis, Missouri. He earned a bachelor’s degree in accounting in 1977 from Bradley University in Peoria. Mr. Burritt received a master’s degree in business administration from the University of Illinois in Champaign in 1990.
Mr. Burritt serves on the board of directors for Lockheed Martin and the National Safety Council. He also serves on the Executive Committee of the worldsteel Board of Directors and is a member of The Business Council

United States Steel Corporation is loved because...

This old-school steel company recognizes employee trends that value the environment—and a green economy. Executives are committed, they said, to being net carbon neutral by 2050.

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David Burritt serves as a Model of U.S. Steel Corporation's Values because…

U. S. Steel CEO Dave Burritt views our S.T.E.E.L. Principles as foundational to everything we do. His words and actions create a clear path for employees to follow. Employees are empowered to be bold and move fast but must always do what’s right by following our S.T.E.E.L. Principles.

The Most Loved Workplace Leaders Show with Mark Wang CEO of Hilton Grand Vacations

About Mark Wang

Mark Wang serves as Hilton Grand Vacations’ (HGV) President, Chief Executive Officer, and a member of its Board of Directors. He first joined Hilton in 1999 as Managing Director of Hawaii and Asia Pacific for HGV and held a series of senior management positions prior to being appointed President in March 2008.

During Mr. Wang’s time as President of HGV, he served on Hilton’s executive committee as Executive Vice President and held a dual role as President of Global Sales for the hotel division from 2013 to 2014. Mr. Wang also led Hilton’s Asia-Pacific Islander Team Member Resource Group.

While leading HGV, the company experienced consecutive growth every year, while transforming the business to a capital-efficient model. With more than 35 years of industry experience, Mr. Wang has earned a reputation as an innovator who brought new, highly effective sales and marketing techniques to the industry. In 1987, he introduced the U.S. timeshare product to the Japanese market.

Prior to joining HGV, Mr. Wang co-founded three independent timeshare companies, where he served as President and COO of each.

Mr. Wang served as the 2017-2018 Chairman for the American Resort Development Association (ARDA), and previously served as Vice Chairperson of ARDA Hawaii.

Hilton Grand Vacations is loved because...

Employee recognition awards often come along with significant monetary compensation. Longevity is also rewarded: If you have been an employee for 10 years, you get the Friends and Family discount.

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The Most Loved Workplace Leaders Show with Mark Wang CEO of Hilton Grand Vacations​

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Mark Wang serves as a Model of Hilton Grand Vacation's Values because…

Prioritizing what’s best for owners and guests, but also understanding that team members are the heart of the company and the key to its success. Mark Wang meets with team members firsthand to hear feedback and inspires their dedication to creating exceptional shared travel experiences.

The Most Loved Workplace Leaders Show with Mark Steffe CEO of First Command Financial Services

About Mark Steffe

Mark Steffe is the President/CEO of First Command Financial Services, Inc. which provides personal financial coaching to about 290,000 client families around the world. Mark is responsible for guiding the organization in its efforts to make lifelong financial security possible for all military families. First Command accomplishes this by creating lasting bonds with clients through face-to-face coaching and empowering them to develop positive financial behaviors for every stage of their lives. First Command is headquartered in Fort Worth, Texas, and has more than 175 offices worldwide. First Command, through its subsidiaries, maintains more than $35 billion in managed accounts and mutual funds and has more than $62 billion in life insurance coverage in force, while First Command Bank holds more than $960 million in deposits.

Mark joined First Command as a Senior Vice President and Chief of Staff of Advisor Operations in 2010 and has since played an integral role in evolving the client experience in a digital world. At the same time, he has protected the integrity of the face-to-face coaching that is central to the First Command philosophy. Throughout his subsequent roles as Senior Vice President and Director of Advisor Operations for the Midwest Division and Executive Vice President and National Director of Advisor Operations, Mark helped build strong, collaborative relationships between Advisors and the Home Office. This has been crucial in enabling Advisors to help clients pursue their financial goals more effectively and efficiently. His accomplishments and demonstrated leadership ability led to his promotion to President in 2017 and expanded COO responsibility in 2018.

In January 2020, Mark was appointed as the first CEO in First Command’s history without military service experience. His selection was the result of an ethos of service to the military gained during more than a decade immersed in First Command’s culture, a deep understanding of the challenges faced by our Nation’s military families, and in recognition of the demonstrated leadership skills required to guide the organization in its efforts to make lifelong financial security possible for all military families. On day 70 in his new role, Mark was confronted with a once-in-a-generation crisis as a global pandemic was declared. Under his leadership, First Command rapidly adjusted its operations to continue to help military families pursue financial security amidst a volatile economic landscape in which in-person face-to-face coaching was no longer possible. At the same time, at Mark’s direction, First Command immediately made financial relief programs available to clients to bolster their financial outlook during the crisis.

To ensure that First Command continually adapts to the needs of military families, Mark and his team regularly meet with clients to seek out their perspectives. During his tenure at First Command, Mark has visited more than 50 military installations in 23 U.S. states and three countries. This personal outreach is supplemented by the First Command Financial Behaviors Index®, a monthly survey that assesses the financial behaviors, intentions and attitudes of career military families. Mark also consults regularly with First Command’s Military Advisory Board, a select group of retired senior flag officers and senior enlisted leaders from the Nation’s military services. The 10-member board provides Mark and First Command with an independent perspective on issues relevant to First Command’s work, as well as advice on how to best serve the interests of military clients.

In his role as President/CEO, Mark has spearheaded inclusion initiatives for First Command. Under his leadership, First Command is striving to create a more inclusive culture in which all employees and Advisors feel trusted, valued and empowered. For Mark, advancing equality is not just the right thing to do from a business perspective, but a personal imperative born from a desire for everyone to have the same opportunities he has had in his career. In service of this goal, Mark committed to the CEO ACT!ON pledge for diversity and inclusion in 2020. He also championed the hire of the company’s first Diversity & Inclusion Director. In recognition of Mark’s leadership during the pandemic and on issues of diversity and inclusion, he was nominated as one of the Dallas Business Journal’s Most Inspiring Business Leaders of 2020. Mark was also recognized in 2020 as a member of the Fort Worth 400, an annual list by Fort Worth Inc. magazine of influential community leaders.

Mark actively supports several charitable endeavors, including the annual Spirit of Giving campaign by United Way of Tarrant County and the First Command Educational Foundation (FCEF). United Way of Tarrant County is a local charity focused on providing leadership and harnessing resources to solve persistent social challenges, while FCEF is a nonprofit organization dedicated to empowering those who serve our Nation by improving their financial literacy. FCEF accomplishes this goal by offering approximately $130,000 in annual scholarships and financial education to America’s military servicemembers, civilian federal employees and their families. In addition to his philanthropic pursuits, Mark is active in LeaderPrime, which fosters connections among Fort Worth business leaders new to the city or to their roles.

Mark graduated with high honors from the University of Illinois, earning a Bachelor of Science degree in Finance. He holds Series 7, 8, 23, 63 and 65 securities registrations, plus life and health insurance licenses. He completed the Harvard University Advanced Management Program in 2015.

He lives in Fort Worth, Texas along with his wife and five children. On any given day off, you can find him attending one of his children’s sports games or cooking family dinners.

First Command Financial Services is loved because...

Family is the thing here, as is the focus on the financial wellness of veterans. If you’re an employee, your family, at company expense, goes to the annual advisor conference. Hawaii anyone?

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Mark Steffe Serves as a Model of First Command Financial Service's Values because…

making decisions that are aligned with our values, the best interests of the people in the business and his own focus on family and work/life balance. During the pandemic, employee safety has been the basis for all decisions. He models support and caring for the First Command family.

What is the Psychology of Love in Leadership?

Leading with love is the key to success. Understanding and caring about what motivates and empowers others is essential to leading with love. Love is about respecting individuals’ differences and their processes for growth. It is about caring enough to understand what is significant to them and supporting them in achieving their goals.

The secret to leadership effectiveness is to lead with love. Love the people you lead, and your leadership effectiveness will improve dramatically. Many studies have demonstrated that having a solid and supportive relationship—whether romantic, familial, acquaintanceship, leadership, or otherwise—can lead to enhanced self-confidence, self-worth, and self-esteem.

Whatever shape it takes assists people in incorporating safer habits into their daily lives, lowers anxiety (concern, nervousness), lessens the risk of depression or another mental disease, and fosters prospering and thriving. Here, we will explore the psychology of love in leadership and how it is so effective.

A Leader That Loves Is a ‘Good’ Leader

Psychology of love in leadership

In values-driven leadership research, Colonel Joe Ricciardi discovered that employees who feel loved by their leaders are considerably more likely to regard the latter as a good leader.

It’s a natural extension of loving your employees to lead them. So, how do leadership and love link in an organization?

Ricciardi’s research, which drew on studies from psychology and other sectors, found that the three aspects of love, “closeness, desire, and devotion,” all had a high positive link with leadership, but intimacy dwarfed them all.

He says that because you have put time, sentiment, and positive energy into developing a meaningful relationship with co-workers, you have shown dedication, and your love will shine through.

Creating intimacy at work can be as simple as taking a few additional minutes each day to notice fresh family photos on the walls of an employee’s cubicle and stopping to inquire about them, or recalling a particular event and giving a simple handwritten letter. 

Intimacy does not have to be synonymous with romance. A leader can build intimacy by reaffirming the organization’s commitment to team members’ priorities. For example, when a team member expresses a desire to attend her child’s sporting events, the manager will make every effort to accommodate her.

It can go even further, such as assisting employees with larger financial goals, assisting a worker who wants to buy a home, setting up a savings plan, or learning more about mortgages or real estate.

Love Is Leading From Within

Psychology of love in leadershipTo be a leader who leads from a place of love, regularly practice the right leadership style. Continually strive to improve and inspire others, no matter how accomplished or successful you are. Everyone wins when they lead with love. It is advantageous to your company, relations, health, society, and culture.

Love Is Not the Opposite of Hate

Psychology of love in leadershipLove is more than a feeling; it is an action. To love means to feel and act lovingly. Love is a complex definition because it evolves and changes over one’s life. Love is not possessive or dominating, and it is not about ownership. Accepting and making room for the other is what love is all about. Love is a solid and long-lasting neurological process.

Contrary to popular belief, fear (rather than hate) is the opposite of love. Fear is a crippling emotion. Because we are terrified of being incompetent, fear leads us to act irrationally. We shake our heads in embarrassment when we recall something “stupid” we uttered six years ago. As humans, we feel a wide range of emotions, yet they always stem from either love or fear.

Love makes leaders and other people do the exact opposite of fear. While fear is all about self-recrimination, pride, and worry, love is about hope, courage, and confidence. The ego drives fear, but love moves a fulfilled life – a life well-lived. In truth, love is the driving force behind everything that matters in life.

We withdraw from life when we are terrified. All aspirations for a better world hang in the boldness and open-hearted vision of those who embrace life when they are in love. 

When you lead with love, it is more likely that you will not be subject to harassment allegations or complex entanglements. Leadership at a distance is neither inspiring nor appealing. To fully acquire the loyalty and trust of people, leaders must show love.


The Final Word

It takes a special kind of leader to hold a space for someone and listen while letting them go at the right time and not having that emotion against them. Leading from your heart, regulated by logic and reason, turns out to be a long-term approach for building trust, loyalty, and involvement. So, in 2022 and for the next decade and generations to come, it is time to rekindle your passion for leadership by showing love and care for others. 

If you would like to get certified for free, start the process here now. 

Louis Carter is the founder and CEO of Best Practice Institute and the author of more than ten books on best practices in leadership and management, including Change Champion’s Field Guide, In Great Company, and Best Practices in Talent Management. Thought leaders and executives voted him one of Global Gurus Top 10 Organizational Culture thinkers worldwide.