One of Informa’s four guiding principles is Success is a Partnership. Collaboration across our teams is common because we believe that we get to better answers by combining talents and embracing ideas, wherever they come from. Some of the ways we foster collaboration is through maintaining an open culture with relatively low hierarchy; through our technology, including Microsoft apps and a social intranet that makes connectivity easy wherever you work from; and through making sure our office environments support team activity and interaction. In 2022, 80% of colleagues agreed they collaborate well to across teams to get things done.
Informa has a clear growth strategy, which we are delivering through our 2021-2024 Growth Acceleration Plan II. At the heart of this plan is investment in the business, in our products, in our people and culture and in achieving our sustainability goals. After the challenges and disruption of the pandemic, our focus is on expanding how we serve customers, investing in new opportunities for colleagues and being an ever more positive impact business, which is driving new benefits and opportunities for everyone.
We work hard to create and maintain an open culture where there is ongoing conversation and engagement between colleagues from all levels, functions and backgrounds. Informa colleagues are invited to participate in virtual town halls, office meetings, new joiner roundtables and ask me anything sessions where no topic is off bounds. Our annual Pulse survey is called Have Your Say, and action plans are developed to act on the feedback and ideas shared by colleagues. Our diversity and inclusion programme, AllInforma, and our AllInforma networks are also designed to support specific communities within our colleague base, providing forums for sharing views and inputting into company developments.
Flexibility and freedom are at the heart of how we work at Informa. We encourage colleagues and managers to work together, through regular check ins and objective setting meetings, to identify personal goals and create tailored plans that support individual development and achievement as well as team success. There are dedicated training programmes for different functions, company-wide digital learning events and on-demand access to thousands of LinkedIn Learning courses. We also encourage internal mobility and secondments, with all roles advertised internally.
Informa’s four guiding principles – Think Big, Act Small; Trust must be Earned; Success is a Partnership; More Freedom, Fewer Barriers – were developed based on direct colleague feedback, making them a true reflection of how the company works. 2,000 colleagues took part in surveys, workshops and testing to collaboratively create the company’s updated purpose and principles. They have since been embedded into day-to-day life. Our annual awards celebrate colleagues and teams who demonstrate these values, and our company code of conduct, policies and training demonstrate what living those principles looks like.
There are many different features of life at Informa that colleagues tell us they value. One is flexibility. There is a high degree of trust within teams and our balanced working approach means colleagues can balance their places and manner of work. Another is our colleague-run diversity and inclusion networks, which celebrate, connect and support different communities while raising awareness of different perspectives and experiences. Colleagues also say that our global Walk the World charity initiative is one of the best days in the calendar, offering everyone the chance to leave their desks, go on a walk, connect with others, raise money for local causes and have fun all the while.
The Group CEO is Informa’s strongest advocate for the principles and culture the company seeks to create, and just as importantly, all leaders and managers are encouraged and inspired to follow the same approach. The Group CEO is involved in all key company activities, from sponsoring our annual charity initiative Walk the World to communicating the colleague pulse survey, participating in leadership reverse mentoring, endorsing key training on company policies and communicating regularly and openly. Taking this lead, all leaders are encouraged to prioritise colleagues in their decision making, to communicate and engage in an open way and to act on feedback, removing any barriers in the way of colleagues’ development and success.
We recognise that no two people are the same, which is why we provide choice and flexibility in our benefits to support the different preferences and circumstances colleagues have. Our UK benefits offer choice in areas such as medical and dental coverage, health screening, critical illness cover, pensions, purchasing additional holiday time, efficient charitable giving and discounted travel insurance and ride to work options. Additionally, all colleagues have access to a 24/7 employee assistance programme, the chance to take four days per year to volunteer, an award-winning share save programme, an annual healthy living subsidy and extra day’s holiday for a colleague’s birthday.
The experience of the pandemic has changed working practices. Based on this experience and colleague feedback, Informa introduced balanced working, which allows colleagues to balance working in the office with working from home, making the most of time together for collaboration and coaching, and time at home for more focused tasks. Everyone has access to key equipment to work from home in comfort, and our office spaces are being reviewed to ensure they suit team and community activities. Wellbeing initiatives that were expanded during the pandemic have become permanent features. Plus, colleagues who worked for the company during 2020 or 2021 have been gifted an extra week’s holiday to take during 2022, in recognition of the pandemic’s impact on travel and time with friends and family.
Informa connects businesses and professionals with knowledge, helping them learn more, know more and do more.
We do that in many different ways, including through specialist content, expert research, powerful live events and exciting on-demand experiences, data-driven services that help businesses find new customers and reach bigger audiences, digital platforms that connect buyers with sellers, innovators with funders, makers with distributors, marketers with audiences, and more.
We’re an international business, headquartered in the UK and a member of the UK’s FTSE 100 group of public companies. But more than that, we’re an international and inclusive community of over 10,000 fantastic people, and a place where our colleagues have the freedom and flexibility to bring ideas to life, do work that makes a real impact and discover opportunities to grow.
Stephen A. Carter
A snapshot of Informa from Informa on Vimeo.