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Jack Henry is a well-rounded financial technology company that strengthens connections between financial institutions and the people and businesses they serve. We are an S&P 500 company that prioritizes openness, collaboration, and user centricity – offering banks and credit unions a vibrant ecosystem of modern capabilities and access to leading fintechs. For more than 48 years, Jack Henry has provided technology solutions to enable clients to innovate faster, strategically differentiate, and successfully compete while serving the evolving needs of their accountholders. We empower approximately 7,500 clients with people-inspired innovation, personal service, and insight-driven solutions that help reduce barriers to financial health.
Monett, Missouri
We have a clear mission and purpose that is well understood by our associates. Our mission is to strengthen the connections between people and their financial institutions through technology and services that reduce barriers to financial health. We are committed to enabling our associates to engage in meaningful work they love; providing innovative financial solutions to our clients; encouraging our communities to flourish by connecting people with technology; pursuing environmentally friendly practices to support a strong future for us all; and delivering a strong return on investments to our stockholders while maintaining long-term sustainability for our business model.
Our associates understand our core values and put them into practice in everything they do. Our five values, Passion for Customer Service, Relationships, Integrity, Drive for Results, and Excellence, complement our company philosophy and mission and represent what is inherent in our associates. In our 2024 Engagement Survey, 83% of our associates indicated that they fully support our core values. Our core values are used as “true north” when designing and implementing initiatives and programs for Jack Henry, and associates embrace these values through the full talent life cycle.
Just as our company’s founders did, CEO Greg Adelson believes that business is about relationships – people come first. He is committed to continuously listening to associates to learn and find ways to improve their experience. For example, he hosts town halls for all associates. He films and distributes a quarterly update video to associates. He travels to locations to meet in-person with associates. He also meets with new associates to welcome them to the team and answer questions and personally emails each individual associate congratulating them on their service anniversary.
Jack Henry values input from associates and actively seeks feedback to understand what is working well and where we have opportunities to improve. Associates help shape our company by sharing their unique ideas, experience, skills, energy, and perspective. Our continuous listening strategy includes gathering feedback from associates through pulse, engagement, new hire, and exit surveys. Our executives routinely engage in “skip-a-level” interviews with staff deeper in their organizational structure, with the goal of receiving direct feedback and strengthening relationships. Beyond gathering feedback, we are committed to sharing results and creating action plans to implement changes and improvements.
Collaboration is built into the culture and evidenced by our people-first approach. One example of the ways our associates collaborate is through our Business Innovation Groups (BIGs). They are company-sponsored, associate-driven groups that provide a collaborative platform for people, ideas, and thoughts to intersect and help address business challenges. Open to all associates, there are currently six active BIGs with a mission to foster a culture of diversity, equity, and inclusion across our organization and in the communities in which we live and serve.
Our competitive total rewards package is designed with associates’ physical, mental, and financial health in mind. For example, we offer an associate wellness program that allows credits (up to $100/month, including spouses or domestic partners) towards the cost of medical premiums. We also offer a concierge approach to wellness by partnering with care coordinators who help associates navigate the health care system. Also, our Employee Stock Purchase Plan allows associates to purchase JKHY stock at a 15% discount from Fair Market Value. In 2024, we introduced a new Community Volunteer Hours benefit. Associates with more than one year of credited service are eligible for up to eight hours of paid time to volunteer in their communities each fiscal year.
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Working at Credit Acceptance provides team members the opportunity to serve a noble purpose—to change lives. With a focus on development, team members can “steer their own career” through individual contributor and leadership roles. And the Listening Culture offers the ability to provide feedback and contribute ideas that shape the future of the Company. Overall, we offer strong work-life balance, diversity of thought, a culture of inclusivity and passionate team members all changing lives each day!
