In 1976, Jack Henry & Associates was founded on the premise that strong relationships and sound technology go together. Today, with more than 8,000 clients and approximately 6,800 associates, we combine this idea with the pursuit of one common goal – excellence in financial services. As a well-rounded financial technology company, Jack Henry provides innovative solutions primarily to community and regional financial institutions. With a heritage that has been dedicated to openness, partnership, and user centricity, we empower our clients and consumers with human-centered, tech-forward, and insights-driven solutions backed by unmatched customer service and support.
663 W. Hwy 60 P.O. Box 807 Monett, MO
1001 - 10000
Collaboration is built into the culture and evidenced by our people-first approach. One example of the ways our associates collaborate is through our Business Innovation Groups (BIGs). They are company-sponsored, associate-driven groups that provide a collaborative platform for people, ideas, and thoughts to intersect and help address business challenges. Open to all associates, there are currently six active BIGs with a mission to foster a culture of diversity, equity, and inclusion across our organization and in the communities in which we live and serve. More than 1,600 associates participate in at least one of the BIGs.
We have a clear mission and purpose that is well understood by our associates. Our mission is to strengthen the connections between people and their financial institutions through technology and services that reduce barriers to financial health. We are committed to enabling our associates to engage in meaningful work they love; providing innovative financial solutions to our clients; encouraging our communities to flourish by connecting people with technology; pursuing environmentally friendly practices to support a strong future for us all; and delivering a strong return on investments to our stockholders while maintaining long-term sustainability for our business model.
Jack Henry values input from associates and actively seeks feedback to understand what is working well and where we have opportunities to improve. Associates help shape our company by sharing their unique ideas, experience, skills, energy, and perspective. Our continuous listening strategy includes gathering feedback from associates through pulse, engagement, new hire, and exit surveys. Our executives routinely engage in “skip-a-level” interviews with staff deeper in their organizational structure, with the goal of receiving direct feedback and strengthening relationships. Beyond gathering feedback, we are committed to sharing results and creating action plans to implement changes and improvements.
Jack Henry is deeply committed to supporting our associates as they seek meaningful work and pursue their career aspirations. We invest significant resources to associate learning and development each year. From structured self-development courses to self-paced on-demand learning, we help associates prepare for the future. Our Leadership Framework, which was designed by associates, outlines expectations for associates at every level, serves as our core competency model, and acts as a career development guide. Our approach is designed to promote personal ownership of business targets and professional development, and every associate has at least one developmental target in their performance assessment.
Our associates understand our core values and put them into practice in everything they do. Our five values, Passion for Customer Service, Relationships, Integrity, Drive for Results, and Excellence (PRIDE), complement our company philosophy and mission, and represent what is inherent in our associates. In our 2021 Engagement Survey, 89% of our associates indicated that they fully support our core values (for reference, the average response for all other companies in their respective surveys was 78%). Our core values are used as “true north” when designing and implementing initiatives and programs for Jack Henry, and associates embrace these values through the full talent life cycle.
Our associates have a strong sense of belonging and trust in our organization. In fact, 86% of our associates believe Jack Henry has consistently treated them well. And 79% of our associates say they trust Jack Henry. We help create an environment where our associates feel safe, empowered, and purposeful in their work – a space that they can be themselves, work how it works for them, and have fun in the process. Recognizing and celebrating associate actions aligned with our core values (listed above) reinforces our strong culture. For example, in fiscal year 2021, associates nominated 150 of their peers for our Dedication to Excellence program, which recognizes associates who exemplify our core values by exceeding expectations. Each quarter, four award winners are selected by a panel of associates and the recipients receive a $1,000 cash award and personal plaque. At the end of each fiscal year, four finalists are selected by associates to receive company-wide recognition, a $2,500 cash award, and a trophy.
Just as our company’s founders did, CEO David Foss believes that business is about relationships – people come first. He is committed to continuously listening to associates to learn and find ways to improve their experience. For example, he hosts town halls for all associates. He films and distributes a quarterly update video to associates. Prior to COVID, he traveled to locations to meet in-person with associates. He also meets with new associates to welcome them to the team and answer questions and personally emails each individual associate congratulating them on their service anniversary.
Our competitive total rewards package is designed with associates’ health and well-being in mind. For example, we offer an associate bonus plan that gives a financial reward opportunity when the company achieves operating targets. Our Employee Stock Purchase Plan allows associates to purchase JKHY stock at a 15% discount from Fair Market Value. We also offer a concierge approach to wellness by partnering with care coordinators who help associates navigate the health care system.
The safety and well-being of our associates is top priority, and we’ve provided ongoing and frequent communications throughout the pandemic. Within four days, we transitioned 96% of our associates to work from home. We made changes to our medical plans and waived out-of-pocket expenses related to COVID-19, provided associates with 100% paid short-term disability for COVID-19 infections, and allowed mid-year changes to flexible spending accounts. In the second year, we expanded our mental health programs to ensure coverage through medical plans and introduced several mental health apps and tools to increase the convenience of these services.