We use many resources such as BambooHR and MS Teams to collaborate
We communicate consistently and transparently with our employees about where we stand and our future.
We continually engage in employee surveys to ensure that the company is moving forward positively for our people and that they are continually engaged.
Offering a "No Door" policy. Open door is not enough for us, so we have a "No Door" policy. At any time, any employee can directly engage directors, management, human resources and even executive about any subject matter, at any time.
Our employees have a voice here and their input is invaluable to our continued success.
We evaluate training every 90 days to ensure that it is accurate and effective. We give our company subject matter experts the ability to go into any of our 11 departments at any time and offer additional training, resources and support. We also conduct quarterly surveys specifically identifying training needs and opportunities for learning and advancement for our people.
We operate in a reverse triangle, where our employees and teams are the focus and primary concern of every business decision and then the leadership works to serve the company and the employees to align goals and initiatives.
Culture is everything to us. Diversity, inclusiveness and transparency are guiding principals. Every employee matters and has a voice at the company. We do not shy away from hard conversations and we want constructive input from our employees. We want to become better all the time and continual to bring on great talent that embraces our desire to be a Loved Workplace for everyone.
Our CEO / President sets the tone for all leadership on down to make sure that we are always finding ways to show our employees that they are valued. We are constantly directed to offer the best training as often and continually as possible and to conduct performance reviews and surveys on a regular basis. It is very important to our CEO / President that Merchant Lynx Services creates career and advancement opportunities and that people will work for us for a long time and enjoy what they do on a daily basis.
We are one of the highest hourly pay employers in our market by position, and we continually make sure to conduct pay rate analysis to make sure we are a top paying employer. Recently we went even further to support our employees by providing fuel and food bonus money to help everyone out with the inflation of fuel and food costs.
When if came to the Covid-19 Pandemic, we are proud to have been one of the first employers in our area to go remote and invest in remote work equipment and technology for our teams. We also installed HEPA air filtrations systems, sneeze barriers at all workspaces well before any CDC guidelines were issued. As it relates to supporting our people, we provided financial support during the pandemic to help with vaccination, or recovery for employees that took ill. We did not let go of any employees and continued to pay everyone, even in some cases where work was not able to be performed. We received a lot of praise from our employees through how we handled the pandemic, keeping their wellbeing at the forefront of every decision.
Ranked #21 Top U.S. Acquirer by Nilson Report, Merchant Lynx Services has been the premier provide of credit card processing services since 1994. We are proud of our diverse workforces and continued growth. We specialize in credit card processing, terminal installations, POS Systems, virtual payment solutions and white glove services.
348 Hiatt Drive
Palm Beach Gardens, FL
Financial Services
John Kucyk
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