Employees collaborate throughout our company by participating in specific development programs, such as Pestana Mobility - a program with over 640 participants since 2020, from Portugal to NY, Berlin, London & Amsterdam; from Cabo Verde or Morocco to Portugal. The program's main goal is to share experiences, best practices, to fill specific needs of the group and align the Pestana culture at a global level. It is also seen as an essential program as it provides opportunities for career growth and development for our employees. Additionally, as a hospitality group, our high seasons are very demanding worldwide. Therefore, teams are always ready to help other teams in need with specific tasks. We have highly versatile and proactive employees who are always willing to support each other and fill specific needs that some teams/hotels might be facing.
Our company values are aligned with our employees because they were defined by observing and interviewing employees from different levels in all geographies. "Be Collaborative," "Be Passionate," "Be Efficient," "Be Conscious," and "Be Agile" are the five values our employees are encouraged to embody in their daily tasks. As a global, people-oriented hospitality group, living these values is key. We are conscious that it would not have been possible to achieve our present results without these values. Collaboration and passion are essential to providing the best possible experience to our clients through strong teamwork that also boosts motivation. We must be efficient to find solutions based on data analysis to overcome the group's challenges. We have to be conscious and take care of our Planet to ensure the prosperity and sustainable growth of our brand in the long term. Finally, we have to be agile to adapt to innovation and new trends in the hospitality industry and remain competitive in the market. Last year, we held a Culture Roadshow in many different regions where employees learned about our culture and values in detail and shared stories of how they have embodied these values. This roadshow was a very enriching experience for everyone and truly demonstrated the meaning of our Pestana culture.
We show respect and ensure that all voices are heard and ideas are valued throughout the company by conducting the 'Pestana Engagement Survey' every two years. This survey evaluates employee satisfaction across the globe in different areas such as internal communication, learning and development initiatives, compensation and benefits, sustainability, leadership, and others. The results are crucial in defining our strategy for the following years by maintaining good work in areas with positive evaluations and investing more efforts in areas with lower scores. Additionally, we also develop regular internal surveys to get feedback from employees regarding the service provided by our Shared Services. This data is crucial to take the right actions to engage employees, listen to their comments and improve our services accordingly.
Regarding innovation, we have an internal program called 'Envision@Pestana' that enables employees from different departments to discuss and generate ideas in areas such as sustainability, community support, and talent retention. These workshops are open to our Shared Services and Operational employees. All ideas are evaluated, and the best ones are implemented. At the end of the program there is an employee recognition session with board members where the best ideas area presented and awarded.
We support our employees in achieving their professional and personal goals by making sure their remuneration and benefits are competitive in the market, by understanding their learning and development needs to improve their personal and professional competences (via our Pestana Academy) and by providing them with mobility experiences and internal career opportunities. Pestana Academy provides learning and development activities based on three pillars: Sharing Experiences, Growing Experiences and Learning Experiences. Each one of these pillars holds important initiatives to promote the personal and professional development of our employees. Just to give you an example, our development program Growing Together, a program that is part of the Growing Experiences pillar, allows employees to have different personalized experiences during 18 months in our shared services and Operations departments across different brands and geographies. The aim is to attract and develop future hotel or department managers to our business in hospitality. In this program, participants have access to specific trainings, mentoring from senior leaders and several events with board members.
Our company values are aligned with our employees because they were defined by observing and interviewing employees from different levels in all geographies. "Be Collaborative," "Be Passionate," "Be Efficient," "Be Conscious," and "Be Agile" are the five values our employees are encouraged to embody in their daily tasks. As a global, people-oriented hospitality group, living these values is key. We are conscious that it would not have been possible to achieve our present results without these values. Collaboration and passion are essential to providing the best possible experience to our clients through strong teamwork that also boosts motivation. We must be efficient to find solutions based on data analysis to overcome the group's challenges. We have to be conscious and take care of our Planet to ensure the prosperity and sustainable growth of our brand in the long term. Finally, we have to be agile to adapt to innovation and new trends in the hospitality industry and remain competitive in the market. Last year, we held a Culture Roadshow in many different regions where employees learned about our culture and values in detail and shared stories of how they have embodied these values. This roadshow was a very enriching experience for everyone and truly demonstrated the meaning of our Pestana culture.
Programs and practices we give to our employees that create a Loved Workplace are several ones related to our Pestana Academy, as mentioned before, and many other. As part of the Pestana Hotel Group, all employees have access to up to two psychological appointments, following an initial diagnostic session, where confidentiality is assured throughout the entire process. Additionally, through our Mobility Program, employees can experience new cultures and functions, providing them with a refreshing break from their routines and a chance to find a new sense of happiness in their work. We also organize and empower moments of entertainment and relief during work, and for employees who live far from home, we offer accommodation to ensure they have a better work-life balance. We also elect the “Employee of the Month” to reward employees that live our values in a daily basis to make sure our culture remains alive.
Being present and constantly visiting and talking to employees in different regions, confident about the future of the Group, and people oriented, always concerned about our employees and their well being. Our CEO is a very accessible person and talks with every employee in a very transparent, honest and simple way.. With his friendly presence, our CEO fosters collaboration between different areas.
Examples of unique benefits, bonus, or compensation we provide are our bonus program, available to all employees, based on their performance evaluation and the group's GOP. In addition, we provide sales incentives are to the sales and revenue management teams. We also reward the “Employee of the Month” with financial incentives. These are some of the unique benefits that we provide to our employees to ensure their satisfaction and well-being.
Following a successful path of five decades, PESTANA HOTEL GROUP is the largest multinational group of Portuguese origin in the tourism industry. It is currently present in the European, American and African continents, with more than 100 hotels, managing more than 12000 rooms under direct management, where it is chosen by 3.5 million guests every year.
In Hospitality, its main business, Pestana Hotel Group has four brands: Pestana Hotels & Resorts, Pestana Collection Hotels, Pestana Pousadas de Portugal and Pestana CR7 Lifestyle Hotels. Aiming to offer complete and attractive experiences, the Group operates in various business areas: hotels, tourism real estate, vacation club, golf, casinos and industry.
The group has experienced a consistent EBIDTA growth reaching 96 million in 2021 and a net profit of 23 million, which is a remarkable milestone for a Group primarily in the hotel sector in the current circumstances while facing the pandemic challenge in 2021.
Our strong commitment to cutting-edge technology, human resources’ training, significant scale gains from the creation of excellence centers, ongoing innovation, but without losing focus on efficiency and fixed cost reduction, were the decisive factors for achieving these results, and they will continue in 2022 to give consistency to this recovery by bringing the Group closer to the historic results achieved in 2019, leveraging new investments in the tourism sector with innovation, sustainability and the creation of skilled job.
PESTANA HOTEL GROUP
Rua Jau, 54
Lisbon
Portugal
Hotel/Hospitality/Travel
José Theotónio
1001 - 10000
