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Employees collaborate throughout our company by having an open office floorplan, which fuels collaboration at our Support Center. Pret’s leadership team sits amongst their teams to build rapport and to aid in interdepartmental and cross-functional collaboration. Support Center employees visit Buddy Shops monthly to create an open line of communication with the shop teams and Support Center to discuss feedback and suggestions and address any questions or concerns. We also believe in transparency of communication—making sure our teams are briefed on our business’ success, challenges and opportunities so everyone can understand exactly how their position impacts Pret. We achieve this by weekly and quarterly team briefs where pertinent business information is shared.
We are expanding our market exponentially through franchise partners and new shop openings. Employees not only hear about Pret’s global vision, but they see it being implemented in our local markets. This excites team members and unlocks new positions and career growth opportunities for shop employees.
Annual surveys are used to gauge employee’s overall sentiment, suggestions and ideas to make Pret the best it can be. We believe in an employee’s right to transparent conversations with our People Team and Leadership Team, allowing them to feel comfortable, seen and heard. We’ve created a culture of respect at Pret, which stems from upholdig our cultural pillars. Pret also prides itself on taking steps to create a DE&I listening forum for all employees. From these various surveys and events throughout the year, Pret then takes meaningful action based on the outcome of these key moments.
We support our employees by offering EMBA & Women in Leadership programs designed to encourage professional and personal growth. Pret celebrates achievements and recognition through quarterly company-wide events & employee graduations to encourage career development. Pret also encourages Professional Development Plans for employees and offers transparent performance reviews to drive success. We are now offering ELS classes to ensure all employees have equal opportunity for development.
We partner with various local organizations that are making a meaningful difference in our local communities (City Harvest, Thrive DC, Food Connect, Hot Bread Kitchen, Ali Forney Center and of course, The Pret Foundation). To be more inclusive, we’ve translated training materials and have recently developed an ESL program to better accommodate our Spanish-speaking employees. We welcome everyone and celebrate diversity.
We create a Loved Workplace by holding Quarter Briefs, Buddy Day, Partners in Pret, Culture Champions and more. These onsite and offsite events and programs offer our teams team building and networking opportunities. Pret is also proud to have such a robust training academy program to make sure employees feel well equipped to perform all their tasks at the highest Pret standard. In addition, all shop employees are able to earn Wow Cards for exceptional work.
Our CEO serves as a model by of our company values by upholding them proudly and leading by example. Pret A Manger CEO, Pano Christou started his career at Pret working in a shop as an Assistant Manager. He worked his way to Managing Director, Chief Operating Offer, and eventually, Chief Executive Officer in 2019. He is also the Chairperson for Global Diversity, Equity, Belonging Group at Pret and supports The Pret Foundation, in various ways. (Most recently, he participated in a Sleep Out to raise awareness for homelessness in London). Pano is a prime example of growth and acceleration Pret offers to all employees across shops and Support Center.
Pret provides a full suite of medical, dental and vision insurance and company-sponsored life insurance policies for all employees. Pret also offers voluntary benefits such as 401K plan, pet insurance, Plum Benefits and PerkSpot benefits. All shop and Support Center employees receive free food and coffee during their shifts. Shop teams are also eligible for Mystery Shopping bonuses and Star Team Awards. All support center employees and shop managers are eligible to receive bonuses.
Pret A Manger is a sandwich and coffee chain commonly referred to as Pret and based in the United Kingdom. The first shop opened in London in 1986. Pret’s sandwiches, salads and wraps are freshly made each day in shop kitchens using quality ingredients and all coffees are 100% organic. Pret currently has more than 550 shops and operates in the UK, Ireland, US, Hong Kong, France, Dubai, Kuwait, Switzerland, Brussels, Singapore and Germany. For more information, please visit https://www.pret.com/
350 5th Avenue, 19th Floor
NY, NY
Food & Beverage
Pano Christou
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