AIA’s purpose of helping millions of people live Healthier, Longer, Better Lives unites us to achieve great work through collaborations, including cross-functional and cross-boundaries partnerships.
Across our markets, we actively encourage and seek out diverse perspectives because we believe that this results in greater innovation, better decision-making, increased adaptability and improved problem-solving.
Enterprise digital tools including Microsoft Teams are now the default platform used across all AIA employees for day-to-day team communication, video calls, meetings and a preferred medium for sharing files. We have also seen an increase in the use of collaboration tools such as MIRO board, Asana and Trello. As we return to the office, we are increasing in-person exchanges as an important means to enrich the meaningful connections that facilitate collaboration. These in-person platforms include local affinity networks that facilitate professional and personal development and support a diverse and inclusive workplace .
At AIA, the work we do matters. For more than a century, AIA has made a significant, positive impact on our customers and communities across Asia. This commitment is reinforced by our Purpose to help people to live Healthier, Longer, Better Lives. Our Purpose guides the decisions we make and the actions we take every day – inspiring and enabling people to understand and manage their health, while meeting their long-term savings and protection needs.
We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future. This unites and inspires each of us to do great work and to thrive, at work and in life.
AIA prioritises a collaborative, inclusive and engaging workplace.
Our culture is anchored on our Operating Philosophy of “Doing the right thing, in the right way, with the right people… and the right results will come” and our Leadership Essentials of Clarity, Courage and Humanity. These guide how we act, including valuing each voice and the positive impact we can each make.
Annually, we monitor levels of engagement across our business units and functions. With a response rate of 97%, our employee engagement level puts AIA at above the 90th percentile against a financial services benchmark. The responses of our employees inform our engagement actions at the team, department, company and enterprise levels, enabling us to continue building on our strong levels of engagement through targeted and impactful strategies.
AIA is committed to support our people to learn new skills and develop their AIA network. We provide varied interventions to ensure our people can upskill, reskill, work more flexibly and adapt to the changing world of work. Learning and development includes knowledge and skills accumulated from on-the-job experiences, mobility, collaborative projects, structured virtual lessons and digital self-learning, supported by mentoring and coaching. We support formal learning with bespoke programmes for our existing and aspiring leaders, academies to build on in-demand digital skills, and a digital learning hub that supports on-demand learning by all employees.
AIA is a people business, powered by passionate people who help millions of people across Asia live Healthier, Longer, Better Lives.
How we work matters. Our operating philosophy of ‘Doing the right thing, in the right way, with the right people… and the right results will come’ and our three leadership essentials of Clarity, Courage and Humanity provide a compass that guides each of us, regardless of where we are and what we do. Together, we don’t simply believe in being ‘The Best’. We believe in Better – because there’s no limit to how far better can take us.
At AIA, our people programmes and practices are designed to bring our Purpose to life for our people, cultivate meaningful relationships, and support them to thrive at work and in life.
Our employee benefits and employee wellbeing programmes help our employees and their families live Healthier, Longer, Better Lives. We encourage employees to stay active, understand their health profile and take steps to safeguard their wellbeing. We provide our employees with access to a holistic employee well-being offering designed to support the physical, mental, social and financial health of employees through a range of initiatives, employee benefits, and tools.
We celebrate and promote diversity and provide an inclusive workplace that promotes networking through various activities and events such as Pride, International Women’s Day, Earth Day, World Mental Health Day, and Movember. We continue to work on expanding employee networks into more markets. We also support our people to connect with the community, giving back to others through CSR activities.
AIA is a people business, and our CEO is passionate about people – our customers, the communities in which we operate, our partners, our people. He role models our operating philosophy and leadership essentials, making clear through his actions that this is the standard that we should each hold ourselves to. He is committed to meeting our people, in person and virtually. This includes hosting small-group virtual tea sessions monthly, on a different topic each time, providing employees with a space to share with and learn from our Group CEO. Through such sessions, he also inspires and challenges employees to make healthy life choices.
AIA’s employee wellbeing programme supports the physical, mental, social and financial health of employees and their families through a range of initiatives, employee benefits, and tools. For example, we offer Employee Assistance Programme for employees and their family members to discuss any work or personal matters confidentially with a professional counsellor. We also support employees in balancing their personal and professional responsibilities, we continue to offer flexible working arrangements, including hybrid work arrangements as a standard work pattern and alternative working hours.
Our Employee Share Purchase Plan provide employees with the opportunity to purchase AIA shares and receive matching shares over time during their employment with us, and our Employee Insurance Purchase Plan offers discounted premiums for policies.
AIA Group Limited and its subsidiaries comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets.
The business that is now AIA was first established in Shanghai in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$302 billion as of 30 June 2022.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. AIA also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 40 million individual policies and over 17 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited.
35/F AIA Central
1 Connaught Road Central
Lee Yuan Siong