AppLearn

Share us:

About the Company

AppLearn is a digital adoption platform (DAP) vendor on a mission to make software work better for everyone.
After seeing countless issues with uptake and productivity across enterprise software, AppLearn was founded on the back of a question: “What if businesses could ensure their people got the most out of software?”
Since 2011, we’ve been building on this idea as pioneers in the DAP space. As a result, market-leading organisations in 100+ countries work with us to ensure application support across more than 2,000,000 users. We’re also backed by K1 Investment Management, Silicon Valley Bank and NPIF – Maven.

Our Certifications

See what we've been awarded.

2022

Certified Company
Certified Company
2022

2021

This company has not yet been certified in this year
Company Headquarters

Headquarters location:

24 School Street
2nd Floor
Boston
MA

Company Headquarters

Industry:


Information Technology

Company Headquarters

Company CEO's name:

Andrew Avanessian

Company Headquarters

Number of employees:

0 - 1000

Why AppLearn IS A MOST LOVED WORKPLACE®

Systemic Collaboration

EMPLOYEES COLLABORATE THROUGHOUT OUR COMPANY BY …

We have split our people in to 7 team houses, each named after a technology pioneer. These teams are a mix of departments, seniority and geographical location, to encourage cross function collaboration and idea creation. They also serve as a great basis for social events and team competition.
Every month, we bring our whole team together for our Company All Hands, with speakers from a variety of business functions sharing information and success stories. This in person event fosters face to face collaboration and team bonding with a great atmosphere of togetherness.
We also utilise technology and are currently implementing a new people platform that allows the creation of channels specifically for collaboration

Positive Vision of the Future

EMPLOYEES AT OUR COMPANY HAVE A POSITIVE VISION FOR THE FUTURE BECAUSE …

Our vision is to make software work better for everyone.
The enterprise software market is booming, with global spend over $1tn and digital transformation projects starting every day. Yet, despite the unprecedented possibilities, businesses throughout the world are not making the most of software’s potential. We’re working to solve this problem.
The DAP market has historically been focused on fixing the UI, but we believe DAPs need to be user-centric, not UI-centric. To us, understanding users through data and delivering a blended learning experience is the key to creating a win/win situation for the employee and the organization.

Company Respect

WE SHOW RESPECT AND ENSURE THAT ALL VOICES ARE HEARD AND IDEAS ARE VALUED THROUGHOUT THE COMPANY BY …

We have a mantra at AppLearn “no-one has the monopoly on good ideas” and this is demonstrated through our team house collaboration, giving an open forum for team members from different departments and different levels of seniority, to make suggestions for improvements, everything from employee experience through to product features.
We have a suggestion scheme allowing employees to make suggestions direct to the senior leadership team or provide feedback in a safe space where they know they will be listened to without judgment.
Each month, Andrew Avanessian holds a CEO Q&A drop in following our in person All Hands, giving employees 1-1 time to discuss anything they want to, again in a safe space with no judgment

Company Support / Killer Outcomes

WE SUPPORT OUR EMPLOYEES IN ACHIEVING THEIR PROFESSIONAL AND PERSONAL GOALS BY …

We have a great system of 1-1 check in’s with managers and business wide visibility of all Company goals, department goals and align personal objectives to these to ensure we are all working towards the same goals.
The regular check in’s empower our employees to set personal and professional goals that they can get support from their managers in achieving; through formal development programmes, job shadowing, mentoring or exposure to different areas of the business.
Our employee platform puts the power in the hands of the individual to track their progression and use the updates and progress charts to put their case for promotion forward.

Alignment of Values

OUR COMPANY’S VALUES ARE ALIGNED WITH OUR EMPLOYEES BECAUSE …

Our AMAZE values are part of everything that we do and how we interact with both colleagues and customers.
A – always learning
M – make it happen
A – all for all
Z – zealous approach
E – ego at the door

Yes, every company has values, and yes, every company says they take them seriously, but we really do. Really!

We hire, promote, and commend based on them. Our employee platform has a praise button, we branded it up to our values as a nice touch and to keep them in the front of everyone’s minds when interacting with colleagues or customers. People regularly give praise and feedback using the praise cards, and it’s even nicer that others can see and respond to them too.

Each quarter, during the All Hands, we reveal the winners of our Core Values awards. Decided by a peer-led nomination process, I’d argue it means more than if it was just picked by management. For me, recognition means even more when it’s coming from your peers and the team as a whole.

Company Practices / Love

PROGRAMS AND PRACTICES WE GIVE TO OUR EMPLOYEES THAT CREATE A LOVED WORKPLACE ARE …

Despite having a mix of people and personality types, we’re a social company. You don’t need to be an extrovert by any means — our chess board is as popular as our nights out — but our comradery is naturally strong, whether in-person or remote. We ensure we get together at least once a month for a company lunch and have regular social events with everything from wakeboarding, roller skating, running, skiing or just plain old dancing on offer.

Our practice of peer nomination and recognition works really well for us, shared success is at the heart of everything that we do, and this really helps to bring this to life.

CEO Strengths

OUR CEO SERVES AS A MODEL OF OUR COMPANY VALUES BY …

Andrew is passionate about building a business that people want to be a part of – that is fun, but with a purpose.

Our people are our most important asset so it’s crucial for us that we create an environment where people feel comfortable and can develop. To do this, a culture of recognition and feedback has been created.

Benefits

EXAMPLES OF UNIQUE BENEFITS, BONUS, OR COMPENSATION WE PROVIDE ARE …

We offer a variety of benefits from bonuses, health care and pension, however the two that stand out are our mental health support and our enhanced family leave.
We offer all employees 24/7, confidential mental health support, including telephone support, face to face counselling, text chat and app based methods. Employees can discuss their own mental health, or get support for family members, as well as access to specialists in bereavement, finance, family law and healthcare. We also have trained mental health first aiders to direct employees to this service and ensure people are getting the support they need, when they need it.
As a technology company, our business has always been male dominated, to attract more females, we have improved our maternity offering, and have more improvements planned for 2023. We offer a great level of maternity pay and a support network for pregnant women and new mothers.

Our response to COVID-19

During the initial lockdown we implemented at work from home policy for all employees, with IT facilities available to set up effective home working spaces. During this time we held our All Hands weekly rather than monthly so our team still felt connected. we also increased the number of social events we hosted, remotely, to keep the team bond strong and to ensure the mental health of our employees was looked after through togetherness.
As we emerged from a remote model, we recognised the great level of flexibility our team gave us, and in return, we moved to a hybrid work model, listening to the feedback from employees.
The mix of office work for collaboration and celebrating shared success, along with home working for more detailed and focussed work has been well received and we are proud of what we have achieved during uncertain times