Working together to cultivate a better world. In the restaurant, it’s ensuring we’re providing a positive experience every day for our guests.
Our restaurant teams are the core of this organization and with a goal of more than doubling our footprint to 7,000 locations in North America, we are targeting employees today to serve as our leaders of tomorrow. We will continue bringing in new crew to support Chipotle's aggressive growth plans, while simultaneously promoting and upskilling those currently in role.
As a people first company, Chipotle has invested in human capital technology over the past several years to enhance the team member experience and build capabilities in its restaurants, creating a more efficient and consistent environment. We ask our team members which functions of the job are the least desirable and put initiatives in place to enhance these areas. These ongoing investments in employees are showing early results in increased retention and better recruitment this year.
At Chipotle, we believe in investing in the overall wellness of our employees by offering robust benefits that address physical, mental and financial health. We showcase the stories of our people and profile their transparent career progression within the organization. Chipotle is committed to ensuring its team members have a superior experience at all stages of their career journey. In 2022, Chipotle had approximately 22,000 internal promotions. Additionally, 90% of all restaurant management roles were internal promotions including 100% of US Regional Vice President (RVP) roles, 81% of Team Directors, and 74% of Field Leader positions.
Though our heritage is one of transformation and innovation, one thing will never change: Chipotle’s commitment to doing what’s right. Our relentless pursuit of ethical choices at all times is what has built trust in Chipotle—from our customers, business partners, colleagues, and investors.
Our Employee Resource Groups, such as United Network of Influencers Furthering Inclusion & Ethnic Diversity and Chipotle Serves, where team members engage with and enhance the communities in which we operate. We also provide resources to ensure that we’re listening through 4×4 conversations.
Chairman and CEO Brian Niccol believes that how we grow our people is how we grow our future. It means fostering
a culture that champions diversity, ensures equity, and celebrates inclusion. Authenticity is always encouraged so people bring their true selves to work every day.
Chipotle has invested in best-in-class benefits as well as enhanced training and development opportunities. In addition, the Company is exploring new capabilities to support its hiring process and improve its "speed to day one" to ensure a fast, fun, and intuitive process for applicants. Chipotle provides robust benefits including all crew bonus, which allows its restaurant employees the opportunity to earn an extra month's worth of pay each year; access to mental health care and English as a second language for employees and their families; tuition reimbursement and debt-free college degrees; free meals and more. The organization has found its retention rate is two times higher among employees enrolled in the education assistance program, and crew members participating are six times more likely to move into a management role. Chipotle offers 100% debt-free degrees in Business, Agriculture, Culinary, and Hospitality to all eligible employees in partnership with GUILD EDUCATION. Employees are eligible to pursue 100 different types of degrees from leading nonprofit, accredited universities with no out of pocket.
Chipotle is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has over 3,000 restaurants and more than 100,000 employees passionate about providing a great guest experience. Chipotle is committed to making its food more accessible while continuing to be a brand with a demonstrated purpose.
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