As a global company with associates spanning more than 20 countries, we have built a “One Team” culture using digital collaboration tools like Microsoft Teams, Yammer, and Sharepoint. Most of our projects involve cross-functional teams across geographies, rallying around our mantra of “one team, one mission.” To drive this home, there is robust leadership engagement at the team level to drive connectivity and partnership on projects and learning. We share best practices, stories, recognition, and wins with our associates to show the positive impact of collaboration for our company and our clients.
Our associates understand and believe in the unique value proposition Conduent brings to its clients, and they believe in our go-forward strategy and growth plan. Recent pulse surveys indicated that nearly 90% of associates have a good understanding of the company’s objectives and their role in helping us achieve them. In line with our values, we create opportunities for our associates to make a difference for millions of end users – and our associates understand the role they play in shaping our company’s future. The shift in our culture over the past four years brought about our CEO Cliff Skelton and our executive team, the improved financial and operational performance of our company, the positive feedback and awards from our clients, and our strong focus on ESG and DE&I practices, have sparked a strong sense of optimism, energy, and confidence across our workforce.
Our associates engage with global colleagues, ask questions, and share stories, ideas, and recognition through our internal social media platform. In addition, our eight global Employee Impact Groups serve as an active and pervasive vehicle for the sharing of diverse ideas and perspectives around a range of business and social issues. We also encourage dialogue through Q&A sessions with leaders, roundtables, and town halls. Sharing associate voices and stories with the external marketplace via digital and social media is also a key part of our work. We are proud of the multiple workplace and culture recognitions we have received including being named to Forbes’ list of America’s Best 500 Employers for Diversity two years in a row and being named a ‘Best Place to Work for Disability Inclusion.’
We create an environment where our employees can grow and thrive through new and challenging experiences as well as formal learning and skill development through our dynamic learning platform. In combination with regular career and development discussions between associates and managers, we share stories about associates who grow their career, leadership journeys that are authentic and motivating, and advice on how to take professional skills to the next level. Within our Technology organization, we have an early career program where new hires are accelerated through application development roles to fast-track their career. Associates also have access to our Employee Impact Groups, where they can network, learn, participate in mentorship programs, and volunteer time to help their communities.
Our associates are at the heart of our business as the vast majority of them directly interact with our clients and/or their customers. We believe if we treat our associates well and demonstrate strong values they will then treat our clients the same way. We demonstrate this starting with the hiring and onboarding process and reinforce through training, performance management, career development and recognition programs. We then measure through pulse surveys, focus groups, and other avenues of associate listing. Our values are simple, straightforward, human and approachable to ensure that they are inclusive and easy for every associate, regardless of their role or location, to apply them to their work and how they interact with others.
Across each region, we offer unique programs and opportunities for our associates to engage with each other and our local communities to learn, volunteer, and make a difference. In India, we have an EXCELerate Program to celebrate talent, build industry connections, showcase regional capabilities, and promote associate wellbeing and giving back to the community. In North America and certain countries in Latin America and Asia Pacific, associates have free access to our Employee Assistance Program which offers a host of well-being benefits and programs, as well as programs for financial wellness and retirement planning. Globally, we host wellness webinars focusing on mental health and emotional well-being. And our Employee Impact Groups host a variety of monthly events for learning, having fun, and creating space for appreciation and recognition of our diversity. The celebration of heritage months, annual engagement campaigns for Customer Service Week and Proud to be Conduent, our use of pronouns in our email signatures and the use of ‘preferred names’ in our human capital systems are recent examples of practices our associates have embraced.
Our CEO leads the way with our Core Values and was an integral collaborator in creating them. He role models our values on how he manages our executive team, with a tremendous focus on teamwork and operating as One Conduent. In fact, as we review lessons learned, our CEO will begin with what he, himself, could have done better which creates an environment where all associates can be authentic and find ways to improve. In every interaction with associates, he references the values that underpin and define our culture and shares his perspectives on how those values are exemplified, nurtured, and reinforced each day across the company. His authentic, personable style and ability to connect the dots between the values and how they relate to our business helps associates see that how we do things is just as important as what we accomplish together.
We provide a full suite of healthcare benefits and insurance to our employees. In addition, flexible work arrangements, including both remote work and hybrid options, flexible vacation plans, medical staff on-site or in close-proximity at select company locations, and performance-based incentive plans for our hourly associates are among some of our benefits. Through a range of programs and digital world-class learning platforms we enable our associates to learn anywhere, anytime on a wide range of topics encompassing professional, business and technology skills. We also bring external speakers and experts to address topics related to overall well-being.
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at https://www.conduent.com
100 Campus Dr, Suite 200, Florham Park, NJ
Business Process Services
Cliff Skelton
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