DOCOMO Digital is the international payments business of NTT DOCOMO. NTT DOCOMO, the parent, has been a pioneer in direct carrier billing and innovation in payments and loyalty. DOCOMO Digital espouses the same spirit of innovation and customer excellence, partnering with carriers, merchants, OTT services, app stores, and payment providers worldwide in developed and emerging markets. It solves the challenges of customer acquisition and retention, regulation, and complexity for its partners with alternative payment methods such as direct carrier billing and digital wallets. With teams based in fifteen countries, DOCOMO Digital enables its partners to grow their digital services revenues while enhancing the customer experience for their users. Its robust managed services platform and coverage across carriers and the most locally relevant payment methods enable faster time-to-market, especially for streaming, gaming, eCommerce, and productivity application providers. DOCOMO Digital is the largest integrator of carrier billing for the Google Play Appstore and the Amazon Prime video and music bundles. The organization unlocks growth in digital revenues for over two hundred mobile carriers around the globe with its leading-edge payment and subscription bundling solutions. Juniper Research has recognized DOCOMO Digital as the best direct carrier billing provider for two successive years.
1 King William St, London, United Kingdom
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Technology is central to everything we do. We ensure our teams have access to the latest hardware and software tools they need to do their work well. We have a very open-door and transparent approach to evaluating new tools and technology that colleagues recommend. We take pride in our agile approach to experimenting with new technologies, such as machine learning and artificial intelligence.
DOCOMO Digital has a long-term commitment to the professional development of its people. It encourages them to acquire new skills based on their interest and aspirations, providing them a series of learning interventions focused on soft skills and leadership to support colleagues as they become people managers.
DOCOMO Digital has colleagues and offices all over the world, creating a diverse workforce. Diversity gives rise to new ideas, perspectives, productivity and innovative strength. Diverse employees bring a wealth of knowledge and experience which creates immense potential here at DOCOMO Digital. To maximise this potential we have to stay in touch, exchange ideas, listen and understand one another. We recognise that we need a community where everyone’s ideas and opinions matter; as a result the Global Experience Team (GET) was created.
The GET is a diverse team with employees from all around the world, who work in numerous different functions. The GET meet on a regular basis where they collect, discuss and implement feedback on various topics and employee ideas. The GET support DOCOMO Digital roll out initiatives in a way that recognises the cultural needs of all teams and people.
Monthly ALL Hands Meetings giving transparence about the business with an open Q&A
Open door policy up to the top management level.
Each employee will set goals linked to both the corporate and relevant functional goals. These will be agreed with their line manager at the beginning of the FY. Regular goal check-ins throughout the year are an opportunity to discuss performance improvements, development, appreciation and feedback. We work in quarterly performance sprints so goals can also be updated during the goal- check-in if changes are needed. Goals should still aligned with the overall corporate and relevant functional goals. Aside from the regular goal check-in, 1:1s and other less formal discussions with your manager provide a platform to discuss your career as and when needed.
We are working hard to provide a broad suite of learning opportunities that are meaningful for our business and will appeal to different audiences based on individual needs and different learning preferences and needs. We want people to be curious.
Together with a consultant who supported DOCOMO Digital in culture work we started two years ago with getting a good read on where our culture was as a company right that moment – where we have strengths and opportunities. In different sessions the consultant was asking questions and gathering feedback from the people from nearly all the levels, locations and functions. It was clear that this was the first step and that the options will be important in shaping the future . During the the whole programme with a duration of one year our Values Bold – Humble – Optimistic – Accountable – Customer focused were developed in a constant exchange with the employees. This means that the values come directly from our people.
Cheers From Peers is our employee recognition program to recognize the efforts and achievements of DOCOMO Digital employees! To reinforcing a culture of recognition and appreciation – an environment where it’s common to celebrate and reward contributions, accomplishments, and successes. In our fast-paced work environment, it is important to pause and applaud our colleagues for the good work being done across DOCOMO Digital every day.
Many organizations struggle to articulate their values but getting them right is critical—and not just because companies “should” have them. That’s why values should be discovered, not designed, or forced. Jonathan is a great example of someone who lives and leads by those values. How? By being Bold, Humble and Optimistic, taking risks, being intellectually curious and following a path of learning. Practicing self-reflection, asking for feedback, and admitting vulnerabilities. By looking at the bright side of things, being Optimistic, Accountable and Customer Focus, overcoming obstacles and finding solutions to get quality results; product can fail, patents can expire, but a reputation for great service endures. “Our culture and values will make us a high-performing energized place of choice for talented people to work.”– Jonathan Kriegel, CEO
Smart working – Family Sensitive – We support Flexibility for Personal Needs – We are Considerate – We Frequently Check In on people – Smarte working allowance –
Docomo Digital has offices in 15 global locations creating an extremely vibrant and culturally diverse team who share ideas and technical skills despite our geographies. We are fully committed to a smart working policy that encourages flexibility, autonomy, family values and personal wellbeing. We offer a home office set up allowance to ensure that remote working is as comfortable as possible and tailored to you whilst still providing office facilities for those times that you are looking to collaborate in person. This is of course in addition to our competitive remuneration and varied and inclusive benefits package.
DOCOMO Digital is making concerted efforts to ensure the safety and wellbeing of its worldwide teams while supporting their transition to remote work. It encouraged employees to undertake a more innovative approach to work wherein they feel wholly empowered to choose how, when, and where they want to work. The company offers a smart working allowance across the board to everyone in the business every year, and colleagues can choose to spend this allowance on any that makes working from home more conducive. They could decide to come to the office spaces if they wish to meet colleagues and customers in person entirely of their volition. The senior leadership team made an official commitment last year by undertaking and publishing a “Smart working Pledge” that could be found on the people section of its website. The purpose of this pledge was to commit to our employees, beyond the pandemic, that they are trusted and empowered to work where they feel most productive. We will remain mindful of their needs regardless of the working environment they choose.