Having multiple resources, avenues and programs available to help nurture their career path and ways to discover numerous and diverse perspectives. For example, the Grand Impact Committee, encourages team members to post celebrations and share how their properties give back to the community. HGV’s 12 Team Member Resource Groups (TMRGs) also contribute to various efforts throughout their communities. These empowered groups further foster the openness, integrity and respect we strive for as a company while sustaining an environment of continual learning through their commitment to work in service of their communities.
At HGV, team members are like family, which is represented in every single aspect of the company. For 30 years, we have fostered a strong culture of growth, empowerment, diversity and inspiration for our team members. Our people-first mentality is inclusive of programs and services that are designed to ensure our team members feel engaged, appreciated and rewarded for their contributions. They have a passion for creating exceptional travel experiences and a commitment to delivering excellence, which leads to multiple growth opportunities and leadership development at HGV.
Providing several opportunities for team members at all levels to have a voice and feel heard by leadership. In addition to an annual engagement survey, which for 2022 over 9,000 team members participated in, we offer shorter surveys throughout the year for team members to partake and express feedback. It gives senior leadership insight on different categories including: overall engagement, specific drivers of engagement, advocacy and retention. These methods provide a purposeful connection with our team members, essentially, the lifeline that helps inform HGV of its decision-making process and learning what team members love the most about HGV.
Promoting and encouraging participation in several of HGV’s training courses via its UFirst platform and inspiring leadership development at all levels. With a curriculum of distinct courses, team members have the ability to participate in specific learning experiences that help build business acumen and increase leadership capacity. It’s also one of HGV’s key priorities to appreciate and recognize team member milestones throughout their journey with the company. Personal achievements are recognized internally, by SPARK Recognition platform, inviting team members to send recognition in a special way along with an annual awards gala, Champions Club, which celebrates team members extraordinary performance.
We believe that the success of our business is fundamentally connected to the well-being of our people, and we live by the adage: “If you take care of your people, they will take care of you.” Our most important strength is our people. By putting people first, HGV ensures team members become family and their work is reflective of our core values – Hospitality, Integrity, Leadership, Teamwork, Ownership and Now (HILTON). Furthermore, HGV continues its commitment to a diverse, equitable, inclusive and belonging workplace and workforce. Together, we’ll push boundaries and inspire the world’s most shareable vacation experiences.
Those that provide, reward and highlight milestones that recognize exceptional service standards of our team members and promote our company values. Champions Club, for example, celebrates the champions at HGV with an annual awards gala to recognize team members exceptional performance during the year. Personal achievements are also recognized internally, by SPARK Recognition platform, inviting team members to send recognition in a special way via WOW cards. HGV is also committed to creating rewarding travel experiences and a fulfilling work-life balance through Go Hilton our Team Member and Family Travel Program and generous paid time off to relax and recharge.
Prioritizing what’s best for owners and guests, but also understanding that team members are the heart of the company and the key to its success. Since acquiring Diamond Resorts in August of 2021, Mark Wang traveled across the U.S. to meet with team members firsthand to hear their stories and to share his own to connect on their dedication to creating exceptional shared travel experiences. Guided by HGV values, Mark understands the company’s most important strength is its people. Team members unwavering dedication to creating extraordinary experiences is remarkable and is what drives the company to create once-in-a-lifetime adventures.
The Go Hilton travel program, parental leave programs, day-1 eligibility to benefits including medical, dental, vision and optional supplemental insurance (HGV is currently one of the only vacation ownership companies to offer this enhanced benefit), employee stock ownership plan, 401(K) retirement savings plan, educational assistance program and tuition reimbursement, flexible work programs (4 weeks of remote work in summer and 2 weeks in winter), Perks at Work (HGV’s discount program), HGV’s 30 for 30 campaign that will expand on the company’s Corporate Social Responsibility program, HGV Serves, underscoring the importance of giving back through several of the company’s non-profit partners.
HGV is committed to the health, safety and wellness of our team members as the success of our company is directly associated to their welfare. We continue to adjust our remote and onsite working policies to adapt with current regulations and public health guidance. Many of our team members continue to work from home, but for those who are on site, we have implemented safety measures, protocols and learning programs to protect their health and safety. With travel opening back up, our team members are thrilled to be providing memorable vacation experiences and doing what they love.
Hilton Grand Vacations Inc. (NYSE: HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Florida, HGV develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. As one of Hilton’s 18 premier brands, HGV has a reputation for delivering a consistently exceptional standard of service, and unforgettable vacation experiences for owners and guests. Membership with the Company provides best-in-class programs, exclusive services and maximum flexibility for our Members around the world. To learn more about the careers, culture, and employment opportunities available at HGV, visit HGV.com/careers.
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