In 2022, we introduced The Kyndryl Way — a set of six key principles that define our services-based culture: We want to be restless, empathetic and devoted in the way we engage with one another, our customers, partners and communities; and we want to organize ourselves to be flat, fast and focused to better serve our customers as a true services organization. The Kyndryl Way is about how Kyndryls work together and deliver value; it’s foundational to our business growth. Being at the heart of our customers’ progress, we innovate — and seek the best outcomes for our customers as they drive their digital transformations. Part of this innovation is due in part to our investment in collaboration tools as we spun out from our old company and sunset legacy tools. Our massive Guild program promotes the global exchange of industry knowledge, technical ideas, professional learning, and innovative techniques. They harness Kyndryls’ combined intelligence and diverse perspectives to fuel collaboration and professional growth. Another proof point of collaboration: our technology consulting, delivery, and alliances experts around the world collaborated to develop Kyndryl Bridge, an open integration platform that leverages Kyndryl’s data-driven insights and expertise to provide more visibility into customers’ complex technology environment. These unique insights enable Kyndryls to collaborate and innovate in service of customers to provide exceptional service.
Employee engagement is essential to the transformation of our business — empowering Kyndryls to provide great service to customers. Kyndryl’s Annual Engagement Survey is one critical way we measure progress on our culture and becoming an employer of choice. Our employee engagement survey shows a large percentage of Kyndryls believe positive change will happen as a result of their feedback (68%; substantially above industry benchmarks). 77% of Kyndryls believe we are continually improving the quality of our products and services and 70% agree Kyndryl is making changes necessary to compete effectively.
Our Empathy & Inclusion Index — an aggregate of workplace trust, respect, and belonging measurements — is above the industry average and approaching best in class. In our engagement survey, 91% of Kyndryls feel they are treated with respect at work and 87% feel they can be themselves at work. In two years as an independent company, we implemented inclusive offerings that Kyndryls tell us make them feel heard and valued, including: our Kyndryl Inclusion Networks (KINs) — employee resource groups to support an inclusive culture — sponsorship of communities of interest like environmental groups, Industry Guilds, Culture Ambassador Networks and local Kyndryl Cares volunteer activities year-round.
To deliver our services to our customers, we rely on our skilled practitioners. Kyndryls leverage their deep engineering expertise and extensive experience operating complex and heterogeneous technology environments to drive service quality, intellectual property development and our long-term trusted customer relationships. This is why career and skill development are important to our employees, critical to serving our customers, necessary for our business transformation and an essential part of our Kyndryl Way culture. The professional skill development of our people is at the heart of our business. We equip all Kyndryls to build technical, leadership and business skills through a variety of methods and throughout the career life cycle. Starting with early career programs, in fiscal year 2023, we fostered skill development of hundreds of interns and apprentices. As Kyndryls progress in their careers, we offer many options for developing expertise and leadership skills, and that development is linked to our performance management process. We introduced a Global Skills and Career Framework, our market-based approach to employee career journeys, empowering Kyndryls to own their careers by providing transparency into the skills and competencies expected for their role and the variety of career paths across Kyndryl. We then launched Kyndryl Compass, our company’s performance management system which supports Kyndryls to achieve their development goals and the company’s business objectives. We leverage our alliances with hyperscalers to provide Kyndryls with access to training on market-leading technologies. This enabled Kyndryls to secure 35,000+ certifications in hyperscaler cloud skills, representing a 100% year-over-year increase. In addition to technical skills, all Kyndryls can access our global learning platform where they can build business, leadership and additional technology skills. There have been 8.8 million training hours completed by Kyndryls, with 98 hours average training hours per employee. We also offer many internal badging programs and have awarded 74,000 badges. To ensure we develop leaders who can manage large teams of people, we launched Leadership Development@Kyndryl, which uses instructor-led and online resources for our managers and executives to hone their leadership skills.
At Kyndryl, we are a people-centric business focused on being at the heart of progress for our customers and our communities. In 2022, we introduced The Kyndryl Way — how we define our differentiating services-led culture as we aim to be an employer and partner of choice. Since then, we have been transforming our culture through new behaviors, systems and symbols to embody these principles and ways of working. For example, we trained Kyndryl’s nearly 6,000 people managers in Leadership Behaviors workshops. We launched Leadership Development@Kyndryl — new, contemporary curriculum, workshops, resources, and tools for people managers to develop and hone their leadership skills. We also rolled out Kyndryl Leadership Behavior training and badges to help all Kyndryls activate The Kyndryl Way in their roles. We are proud that within our first year of our culture transformation, this extensive effort resulted in 88% of Kyndryls stating that their manager’s behavior is consistent with The Kyndryl Way.
We support Kyndryls to be at the heart of progress. Since becoming an independent company, we have focused on putting in place the people processes and systems to fit our business model, reduce costs and attract, retain, develop and motivate Kyndryls. The renovation of our human capital technology and processes is focused on serving Kyndryls better in the pursuit of their skills and career growth. Our global Flexible Workplace Policy helps Kyndryls achieve business results and work-life balance. We believe many jobs can be done flexibly — enabling managers and employees to have open dialogue and agree upon what works best for each employee, the team, and the customer. We are evolving our well-being efforts through our new global well-being strategy: Kyndryl Be Well — a comprehensive and connected approach to well-being at Kyndryl featuring a broad range of accessible programs, policies, and practices that support the physical, mental, social, and financial well-being of Kyndryls around the world. Additionally, we support Kyndryls to enable progress in their communities by offering paid volunteer time-off each year, and our DEED volunteerism platform empowers Kyndryls to engage with charitable institutions they are passionate about.
Kyndryl CEO Martin Schroeter actively inspires Kyndryls to adopt our culture transformation that is restless in pursuit of learning and innovation, empathetic in how we show up for each other, and devoted to shared success with our customers and partners. From his “Open Mic” sessions where he solicits and answers questions from Kyndryls from around the world to his global travels to Kyndryl locations to meet and engage with employees, he leads the way at putting our distinct culture, The Kyndryl Way, at the heart of the decisions the company makes and the behaviors, systems and symbols the company adopts, reinforces, and rewards. Based on his leadership, our company values are driving transformation of everything from performance management systems to simplification of procurement processes. This quote from an investor conference is a great example:
“When they make the movie about the success of Kyndryl someday, that movie is going to be about the transformation of the culture. Yes, it will talk about the investments we’ve made. And yes, it’ll talk about how we’ve returned the business to growth. But at the heart of what this business is all about is building a services culture.”
Martin Schroeter, Chairman & CEO of Kyndryl
2022 J.P. Morgan Global Technology, Media and Communications Conference
Our benefits reflect what Kyndryls tell us will best support them and their families. Beyond competitive compensation and a flexible workplace policy, we offer generous medical benefits with a variety of options: For example, in the U.S., that includes 100% preventative care coverage; fertility, family building and egg freezing; financial wellness coaches; 3-months parental leave for birth/adoption/surrogacy; coverage for adoption or surrogacy expenses; telemedicine; cancer care; and physical therapy. Globally, we offer a minimum parental leave policy of 20 days paid and programs that support the physical, mental, social, and financial well-being of Kyndryls under our Kyndryl Be Well strategy, including a global EAP offering. We provide same sex partner coverage in 44 countries, and gender affirmation benefits in 35 countries, where these programs exist in the market.
Kyndryl (NYSE: KD) is the world’s largest IT infrastructure services company serving thousands of enterprise customers in more than 60 countries. The Company provides a range of IT and IT-enabled services around cloud solutions, core enterprise and zCloud services, applications, data and artificial intelligence, digital workplace, security and resiliency, and network and edge — supporting our customers through technological change. At Kyndryl, we are powering human progress to drive success in our business. We believe that by ensuring our business operations align to positive outcomes for society and the environment, we can create a sustainable future. For more information, visit www.kyndryl.com.
1 Vanderbilt Avenue, New York, NY
Information Technology
Martin Schroeter, Chairman and Chief Executive Officer, Kyndryl
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