Core to our culture – The Kyndryl Way – is being “Devoted to Shared Success.” Our massive Guild program promotes the global exchange of industry knowledge, technical ideas, professional learning, and innovative techniques. They harness Kyndryls’ combined intelligence and diverse perspectives to fuel collaboration and professional growth. For example, our global Healthcare Life Sciences Guild comes together regularly to rapidly meet customer demands with collaborative approaches from within our healthcare ecosystem. One member said, “The HCLS Guild is a safe space to bring ideas to a group, and where I always feel welcomed.” Another proof point of collaboration: our technology consulting, delivery, and alliances experts around the world collaborated to develop Kyndryl Bridge as a powerful convening mechanism to help customers consume and manage the most complex, heterogenous, multi-cloud, and hybrid IT estates.
Kyndryls are united by commitment to Progress – in technology, business, and society. We have a distinct culture — The Kyndryl Way — where we challenge the status quo, are restless to power the future, and empathetic to diverse perspectives. We’re committed to employee feedback fueling progress. Our most recent employee engagement survey shows a large percentage of Kyndryls believe positive change will happen as a result of their feedback (68%; substantially above industry benchmarks). 76% of Kyndryls believe we are continually improving the quality of our products and services and 70% agree Kyndryl is making changes necessary to compete effectively.
Our focus on Empathy and inclusive behavior is a cornerstone of Kyndryls being heard and respected. In our engagement survey, 91% of Kyndryls feel they are treated with respect at work and 87% feel they can be themselves at work. And our Empathy & Inclusion Index is near best in class. In our company’s first year, we implemented inclusive offerings that Kyndryls tell us make them feel heard and valued, including: we now have 70 Kyndryl Inclusion Networks (KINs) – employee resource groups to support an inclusive culture, sponsorship of communities of interest like environmental groups, Industry Guilds, Culture Ambassador Networks, and local Kyndryl Cares volunteer activities year-round. And our Leadership Behaviors ask every Kyndryl to be Empathetic and build Flat, empowered, inclusive teams – to embed Inclusion, Diversity and Equity throughout the company.
…putting development and skills of Kyndryls at the heart of our business. In our company’s young history, we’ve:
– Adopted a simple Global Skills & Careers framework, unifying Kyndryls across 60+ countries with one career language. It empowers Kyndryls to own their careers by providing market-based, transparency into: their role, the skills needed for their role, and the variety of career paths across Kyndryl.
– Updated our global Internal Job Posting Policy – empowering Kyndryls to advance their careers & skills.
– Invested in Kyndryls growing skills. In our company’s first year, Kyndryls spent 8m hours learning, earned 26.5k technical certifications, and grew hyperscaler skills by 60%.
Our culture – The Kyndryl Way – is defined as fast, flat, focused, restless, empathetic, and devoted. Since creating The Kyndryl Way in 2022, we trained 800 executives and nearly 6,000 managers on our Kyndryl Way Leadership Behaviors with a focus on advancing our culture through intentional behavior. We launched Leadership Development@Kyndryl – a one-stop shop for people-centric leaders with contemporary curriculum, resources and tools to further hone their leadership skills. We’re seeing positive impact. 88% of employees agree their manager’s behavior is consistent with The Kyndryl Way. Our engagement score improved 3.4 points in a year and is higher than industry benchmarks.
…supporting Kyndryls to be at the heart of progress. We invest heavily in Kyndryls – through learning, training, career development, stellar benefits, and flexible working practices. Our global Flexible Workplace Policy helps Kyndryls achieve business results and work-life balance. We believe many jobs can be done flexibly – enabling managers and employees to have open dialogue and agree upon what works best for each employee, the team, and the customer. Additionally, we support Kyndryls to enable progress in their communities enabling employees to choose one day paid for volunteer time-off each year, and our DEED volunteerism platform empowers Kyndryls to engage with charitable institutions they are passionate about.
…. actively inspiring Kyndryls to adopt a new culture that is restless in pursuit of learning and innovation, empathetic in how we show up for each other, and devoted to shared success with our customers and partners. It starts with his regular “Open Mic” sessions where he solicits and reads questions from Kyndryls from around the world and personally addresses them via internal videos. He regularly travels to Kyndryl locations to have small group roundtables, meals and town halls to actively listen and engage with employees. Based on his leadership, our company values are driving transformation of everything from performance management systems to simplification of procurement processes. He leads the way at putting our distinct culture, The Kyndryl Way, at the heart of the decisions the company makes and the behaviors, systems and symbols the company adopts, reinforces, and rewards. This quote from an investor conference is a great example:
“When they make the movie about the success of Kyndryl someday, that movie is going to be about the transformation of the culture. Yes, it will talk about the investments we’ve made. And yes, it’ll talk about how we’ve returned the business to growth. But at the heart of what this business is all about is building a services culture.”
Martin Schroeter, Chairman & CEO of Kyndryl
2022 J.P. Morgan Global Technology, Media and Communications Conference
Our benefits reflect what Kyndryls tell us will best support them and their families. Beyond competitive compensation and a flexible workplace policy, we offer generous medical benefits with a variety of options: 100% preventative care coverage; fertility, family building and egg freezing; financial wellness coaches; 3-months parental leave for birth/adoption/surrogacy; coverage for adoption or surrogacy expenses; Teladoc telemedicine; Memorial Sloan Kettering Cancer Care; and Hinge Health physical therapy are examples of benefits offered in the U.S. Globally, we offer an Employee Assistance Program for mental health; same sex partner coverage in 44 countries, and gender affirmation benefits in 35 countries.
Kyndryl (NYSE: KD) is the world’s largest IT infrastructure services provider serving thousands of enterprise customers in more than 60 countries. The Company designs, builds, manages and modernizes the complex, mission-critical information systems that the world depends on every day. Our purpose that unites all Kyndryls around the world is: together, each of us advance the vital systems that power human progress. Every day we work to be at the heart of progress for our customers and for the world. For more information, visit www.kyndryl.com.
1 Vanderbilt Avenue, New York, NY
Martin Schroeter, Chairman and Chief Executive Officer, Kyndryl