KyndrylX

At Kyndryl, we are a people-centric business focused on being at the heart of progress for our customers and our communities. In 2022, we introduced The Kyndryl Way — how we define our differentiating services-led culture as we aim to be an employer and partner of choice. Since then, we have been transforming our culture through new behaviors, systems and symbols to embody these principles and ways of working. For example, we trained Kyndryl’s nearly 6,000 people managers in Leadership Behaviors workshops. We launched Leadership Development@Kyndryl — new, contemporary curriculum, workshops, resources, and tools for people managers to develop and hone their leadership skills. We also rolled out Kyndryl Leadership Behavior training and badges to help all Kyndryls activate The Kyndryl Way in their roles. We are proud that within our first year of our culture transformation, this extensive effort resulted in 88% of Kyndryls stating that their manager’s behavior is consistent with The Kyndryl Way.

Kyndryl CEO Martin Schroeter actively inspires Kyndryls to adopt our culture transformation that is restless in pursuit of learning and innovation, empathetic in how we show up for each other, and devoted to shared success with our customers and partners. From his “Open Mic” sessions where he solicits and answers questions from Kyndryls from around the world to his global travels to Kyndryl locations to meet and engage with employees, he leads the way at putting our distinct culture, The Kyndryl Way, at the heart of the decisions the company makes and the behaviors, systems and symbols the company adopts, reinforces, and rewards. Based on his leadership, our company values are driving transformation of everything from performance management systems to simplification of procurement processes. This quote from an investor conference is a great example:
“When they make the movie about the success of Kyndryl someday, that movie is going to be about the transformation of the culture. Yes, it will talk about the investments we’ve made. And yes, it’ll talk about how we’ve returned the business to growth. But at the heart of what this business is all about is building a services culture.”
Martin Schroeter, Chairman & CEO of Kyndryl
2022 J.P. Morgan Global Technology, Media and Communications Conference

Our Empathy & Inclusion Index — an aggregate of workplace trust, respect, and belonging measurements — is above the industry average and approaching best in class. In our engagement survey, 91% of Kyndryls feel they are treated with respect at work and 87% feel they can be themselves at work. In two years as an independent company, we implemented inclusive offerings that Kyndryls tell us make them feel heard and valued, including: our Kyndryl Inclusion Networks (KINs) — employee resource groups to support an inclusive culture — sponsorship of communities of interest like environmental groups, Industry Guilds, Culture Ambassador Networks and local Kyndryl Cares volunteer activities year-round.

In 2022, we introduced The Kyndryl Way — a set of six key principles that define our services-based culture: We want to be restless, empathetic and devoted in the way we engage with one another, our customers, partners and communities; and we want to organize ourselves to be flat, fast and focused to better serve our customers as a true services organization. The Kyndryl Way is about how Kyndryls work together and deliver value; it’s foundational to our business growth. Being at the heart of our customers’ progress, we innovate — and seek the best outcomes for our customers as they drive their digital transformations. Part of this innovation is due in part to our investment in collaboration tools as we spun out from our old company and sunset legacy tools. Our massive Guild program promotes the global exchange of industry knowledge, technical ideas, professional learning, and innovative techniques. They harness Kyndryls’ combined intelligence and diverse perspectives to fuel collaboration and professional growth. Another proof point of collaboration: our technology consulting, delivery, and alliances experts around the world collaborated to develop Kyndryl Bridge, an open integration platform that leverages Kyndryl’s data-driven insights and expertise to provide more visibility into customers’ complex technology environment. These unique insights enable Kyndryls to collaborate and innovate in service of customers to provide exceptional service.

Our benefits reflect what Kyndryls tell us will best support them and their families. Beyond competitive compensation and a flexible workplace policy, we offer generous medical benefits with a variety of options: For example, in the U.S., that includes 100% preventative care coverage; fertility, family building and egg freezing; financial wellness coaches; 3-months parental leave for birth/adoption/surrogacy; coverage for adoption or surrogacy expenses; telemedicine; cancer care; and physical therapy. Globally, we offer a minimum parental leave policy of 20 days paid and programs that support the physical, mental, social, and financial well-being of Kyndryls under our Kyndryl Be Well strategy, including a global EAP offering. We provide same sex partner coverage in 44 countries, and gender affirmation benefits in 35 countries, where these programs exist in the market.