Kyndryl

Employee engagement is essential to the transformation of our business — empowering Kyndryls to provide great service to customers. Kyndryl’s Annual Engagement Survey is one critical way we measure progress on our culture and becoming an employer of choice. Our employee engagement survey shows a large percentage of Kyndryls believe positive change will happen as a result of their feedback. The majority of Kyndryls believe we are continually improving the quality of our products and services and agree Kyndryl is making changes necessary to compete effectively.

At Kyndryl, we are a people-centric business focused on being at the heart of progress for our customers and our communities. In 2022, we introduced The Kyndryl Way — how we define our differentiating services-led culture that is based on collaboration, mutual responsibility, and excellence as we aim to be an employer and partner of choice. Since then, we have been transforming our culture through new behaviors, systems and symbols to embody these principles and ways of working. For example, we trained Kyndryl’s nearly 6,000 people managers in Leadership Behaviors workshops. We launched Leadership Development@Kyndryl — new, contemporary curriculum, workshops, resources, and tools for people managers to develop and hone their leadership skills. We also rolled out Kyndryl Leadership Behavior training and badges to help all Kyndryls activate The Kyndryl Way in their roles. We are proud that within our three years of our culture transformation, this extensive effort resulted in 88% of Kyndryls stating that their manager’s behavior is consistent with The Kyndryl Way.

Kyndryl CEO Martin Schroeter actively inspires Kyndryls to adopt our culture - what we call The Kyndryl Way - that is restless in pursuit of learning and innovation, empathetic in how we show up for each other, and devoted to shared success with our customers and partners. From his quarterly sessions where he shares business updates and celebrates successes to his global travels to Kyndryl locations to meet and engage with our people, he leads the way at putting our distinct culture at the heart of the decisions the company makes and the behaviors, systems and symbols the company adopts, reinforces, and rewards. Based on his leadership, our company values have driven our transformation of everything from performance management systems to simplification of procurement processes. In his own words: "As a services business, Kyndryl puts people at the center of everything we do. It's a principle that underpins our culture and our long-term growth, guiding how we show up for our customers and for each other every single day."

Empathy is a core tenant of our culture. Our Empathy & Inclusion Index — an aggregate of workplace trust, respect, and belonging measurements — is above the industry average and approaching best in class. In our engagement survey, 90% of Kyndryls feel they are treated with respect at work and 87% feel they can be themselves at work . In three years as an independent company, we implemented offerings that Kyndryls tell us make them feel heard and valued, including: our Kyndryl Inclusion Networks (employee-led resource groups open to all Kyndryls and dedicated to creating spaces where they can find and provide support and advice), Kyndryl Be Well (our comprehensive well-being strategy brought to life through a range of programs, benefits and policies that support Kyndryls’ physical, mental, social and financial well-being), sponsorship of communities of interest like environmental groups, Industry Guilds, Culture Ambassador Networks and local Kyndryl Cares volunteer activities year-round.

Our benefits reflect what Kyndryls tell us will best support them and their families. Beyond competitive compensation and a flexible workplace policy, we provided all Kyndryls in our leading markets with access to a range of benefit programs, including health plans, life and disability insurances, pension plans and different leave entitlements, including vacation, parental and sickness leaves. Globally, we offer a minimum parental leave policy of 20 paid days, and programs that support the physical, mental, social, and financial well-being of Kyndryls under our Kyndryl Be Well strategy, including a global EAP offering. We provide same sex partner coverage in 44 countries, and gender affirmation benefits in 35 countries, where these programs exist in the market. In addition to global benefits, we offer benefits to meet local needs, including a variety of competitive medical benefits.