Because we have a follow-the-sun model and project teams that work globally, collaboration is a key to our success. Collaboration is the very heart of how we value the great diversity of thought, approach, background, and viewpoint. Our diversity makes us better problem solvers together. We genuinely like each other and extend this same collaboration even to areas like mental and physical wellbeing. We encourage employees to really think about their work-life balance. We have launched an app to take care of physical and mental wellbeing that encourages collaboration. And the senior leaders of the company frequently talk about taking time off, about checking in with people, about making sure employees take time for themselves to think and work on projects. On Wednesdays, employees are encouraged to participate in “meeting-free mornings” to give them time back to work on important tasks.
We convene representatives from around the globe to talk about things like recognition and rewards, sense of belonging, and career development. No matter where you are in the world, those are the key drivers for employees at Lionbridge to feel really engaged, and really satisfied, with the work that they are doing both now and in the future. Our positive vision also comes from the work we do: helping our clients communicate with their customers no matter the language, location, or medium. Lionbridge builds bridges.
We believe in fostering the idea of being selfless and working as one team. One of our core competencies that we value most is collaboration. This means putting the collective good ahead of our own. This helps drive a culture of respect. We also make a point of surveying employees at least twice a year on engagement, sense of belonging, and barriers to execution. We openly share our results and the actions and tactics we plan to put into place because of the survey responses. We collect about 5000 comments each time we survey, and we read every one of them!
We support employees' goals by providing them with access to our internal job board and encouraging career growth conversations with their managers. We also have a companywide LMS (Learning Management System). This is a system that is home-grown, and the curriculum is built around career paths and individual development needs.
Regularly soliciting feedback from our employees is how we ensure our strategy is aligned with the dynamic needs of our team and our business. Lionbridge executes a quarterly pulse survey. We host town hall meetings to review the results of the survey, address questions and salient topics, and outline what actions we are going to take based on their feedback.
Employees are proud to be part of the pride because we embrace the power of diverse voices as part of our mission of breaking barriers and building bridges. We believe in tapping into our employees' individual experiences and perspectives to build connection across our workforce and bring further value to our customers. We also recognize the value of each Lion: we provide employees with their birthday off – what better way to recognize each other? We have launched an app to care for physical and mental wellbeing. We openly discuss how we could be an even better place to work.
Our CEO, John Fennelly, is a champion for Lionbridge's core values of simplification, accountability, intellectual curiosity, and collaboration. He is the first to raise his hand and say, “I am responsible for this set of circumstances, and here is what we are going to do about it.” He encourages us to work as one team and is very oriented toward giving credit where credit is due. He is the first to advocate for change for the benefit of our employees.
Everyone in the company gets their birthday off. We also provide a Volunteer Day because we believe in giving back to the communities in which we work. People have a wide variety of interests in terms of how they want to spend their volunteer day, and we allow people to take all eight hours and give back to a non-profit that is meaningful to them. We have also realized that since we are virtual first, we need to be sure our knowledge workers have time to think, so we have encouraged all Lions to have “Meeting-Free Wednesday Morning.” This extends around the globe – even our CEO blocks his calendar on Wednesday mornings.
Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. Learn more at www.lionbridge.com.
890 Winter Street, Suite 225
Waltham, MA
Translation & Localization
John Fennelly
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