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• Being part of our inclusion networks and engagement network – we have Voice of the Colleague Ambassadors to represent colleagues’ views
• Through our Yammer groups such as ‘No Stupid Bank Rules’ to highlight processes that could be improved for our customers
• Through hackathons
• During Days to AMAZE which provide opportunities to collaborate as a team within our local communities
• We have a clear strategy that aligns to our purpose (Creating FANs) and ambition (to be the UK’s best community bank)
• We share information about our progress through Leader Led Revolution Updates
• They also share in the success of the organisation as we allocate bonus linked to our company performance
• We have a saying at Metro Bank, how you treat your colleagues is how they will treat our customers
• We know that behaviour influences behaviour
• Twice yearly ‘Voice of the Colleague’ engagement surveys which inform both our central business action plan and functional action plans
• Regular listening sessions through our inclusion networks and engagement forum
• Regular Jam Yams’ where colleagues can ask our Executive team a question on any topic
• Tea on Teams with Executive team members
• Yammer discussions
• Regular feedback cycle through performance management
• Democratised approach to learning. All colleagues are talent as long as they meet our minimium performance requirements
• Access to over 70,000 courses through the use of learning aggregators, Go1, Pluralsight and Linked-in learning
• Development conversations built into performance management
• We attract and recruit collegues who share our values, it’s a core part of our recruitment process
• We measure performance based on what colleagues have done, and how they’ve done it each year – the ‘how’ are our values
• We develop colleagues in line with our values and our leadership programmes directly link to them
• The purpose to create FANs and do meaningful work
• The chance to be heard and make a difference
• The opportunity to get involved in the community
• People feel that they can truly be themselves at Metro Bank and this is one of our highest engagement scores
• Our cultural symbols such as wearing an Mpin, wearing red on a Friday, Metro Man visiting the office to give out gifts on festive holidays and chanting our values when we get together
• We hold face to face graduations to celebrate apprenticeships, professional qualifications and talent programmes
• Runs ‘Tea on teams’ listening sessions
• Personally welcomes majority of new starters on their first day in the business
• Takes part in Yam Jams
• Actively supports and champions internal talent
• Attends functional town hall meetings to provide a business update
• Hosts our annual recognition event – the AMAZE awards
• Total Reward that aligns with Metro Bank’s values and role in the community. For example, recognition, encouraging flexible working, highlighting family friendly policies, championing our “day to AMAZE” which is an opportunity for all colleagues to use a normal working day to volunteer and give back to the community. It’s the non-financial reward that colleagues really value.
Metro Bank services 2.6 million customer accounts and is celebrated for exceptional customer experience. It is the highest rated high street bank for overall service quality for personal customers and the best bank for service in-store for personal and business customers in the Competition and Market Authority’s latest quality survey. Metro bank offers retail, business, commercial and private banking services, giving customers the choice to bank however and wherever they choose, whether that be through its 76 stores open seven days a week, 362 days a year; on the phone through its contact centres; or online through its internet banking or award-winning mobile app.
One Southampton Row
London
WC1B 5HA
Financial Services
Daniel Frumkin
1001 - 10000
