Metro Bank

Share us:

Why Metro Bank IS A MOST LOVED WORKPLACE®

Systemic Collaboration

EMPLOYEES COLLABORATE THROUGHOUT OUR COMPANY BY …

• Being part of our inclusion networks and engagement network – we have Voice of the Colleague Ambassadors to represent colleagues’ views
• Through our Yammer groups such as ‘No Stupid Bank Rules’ to highlight processes that could be improved for our customers
• Through hackathons
• During Days to AMAZE which provide opportunities to collaborate as a team within our local communities

Positive Vision of the Future

EMPLOYEES AT OUR COMPANY HAVE A POSITIVE VISION FOR THE FUTURE BECAUSE …

• We have a clear strategy that aligns to our purpose (Creating FANs) and ambition (to be the UK’s best community bank)
• We share information about our progress through Leader Led Revolution Updates
• They also share in the success of the organisation as we allocate bonus linked to our company performance

Company Respect

WE SHOW RESPECT AND ENSURE THAT ALL VOICES ARE HEARD AND IDEAS ARE VALUED THROUGHOUT THE COMPANY BY …

• We have a saying at Metro Bank, how you treat your colleagues is how they will treat our customers
• We know that behaviour influences behaviour
• Twice yearly ‘Voice of the Colleague’ engagement surveys which inform both our central business action plan and functional action plans
• Regular listening sessions through our inclusion networks and engagement forum
• Regular Jam Yams’ where colleagues can ask our Executive team a question on any topic
• Tea on Teams with Executive team members
• Yammer discussions
• Regular feedback cycle through performance management

Company Support / Killer Outcomes

WE SUPPORT OUR EMPLOYEES IN ACHIEVING THEIR PROFESSIONAL AND PERSONAL GOALS BY …

• Democratised approach to learning. All colleagues are talent as long as they meet our minimium performance requirements
• Access to over 70,000 courses through the use of learning aggregators, Go1, Pluralsight and Linked-in learning
• Development conversations built into performance management

Alignment of Values

OUR COMPANY’S VALUES ARE ALIGNED WITH OUR EMPLOYEES BECAUSE …

• We attract and recruit collegues who share our values, it’s a core part of our recruitment process
• We measure performance based on what colleagues have done, and how they’ve done it each year – the ‘how’ are our values
• We develop colleagues in line with our values and our leadership programmes directly link to them

Company Practices / Love

PROGRAMS AND PRACTICES WE GIVE TO OUR EMPLOYEES THAT CREATE A LOVED WORKPLACE ARE …

• The purpose to create FANs and do meaningful work
• The chance to be heard and make a difference
• The opportunity to get involved in the community
• People feel that they can truly be themselves at Metro Bank and this is one of our highest engagement scores
• Our cultural symbols such as wearing an Mpin, wearing red on a Friday, Metro Man visiting the office to give out gifts on festive holidays and chanting our values when we get together
• We hold face to face graduations to celebrate apprenticeships, professional qualifications and talent programmes

CEO Strengths

OUR CEO SERVES AS A MODEL OF OUR COMPANY VALUES BY …

• Runs ‘Tea on teams’ listening sessions
• Personally welcomes majority of new starters on their first day in the business
• Takes part in Yam Jams
• Actively supports and champions internal talent
• Attends functional town hall meetings to provide a business update
• Hosts our annual recognition event – the AMAZE awards

Benefits

EXAMPLES OF UNIQUE BENEFITS, BONUS, OR COMPENSATION WE PROVIDE ARE …

• Total Reward that aligns with Metro Bank’s values and role in the community. For example, recognition, encouraging flexible working, highlighting family friendly policies, championing our “day to AMAZE” which is an opportunity for all colleagues to use a normal working day to volunteer and give back to the community. It’s the non-financial reward that colleagues really value.

Our response to COVID-19

• We offer a range of benefits and wellbeing, for example an Employee Assistance Programme. Our providers reacted to the pandemic with new partnerships, for example one with Peloton to allow colleagues to exercise at home. They also run virtual/on-site events covering nutrition, fitness, mental health.
• We enhanced our benefits during the pandemic to reflect changing needs including a free meditation app and a Health & Wellbeing hub of resources recommended by colleagues across different categories: mental health, physical health & fitness, financial health and family
• We changed the way we engage with our colleagues eg through more storytelling

Our Certifications

See what we've been awarded.

Certified Company
Certified Company
2022

About the Company

Metro Bank services 2.5 million customer accounts and is celebrated for exceptional customer experience. It is the highest rated high street bank for overall service quality and best bank for service in-store for personal and business customers in the Competition and Market Authority’s latest quality survey. Metro bank offers retail, business, commercial and private banking services, giving customers the choice to bank however and wherever they choose, whether that be through its 76 stores open seven days a week, 362 days a year; on the phone through its contact centres; or online through its internet banking or award-winning mobile app.

Company Headquarters

Headquarters location:

One Southampton Row
London
WC1B 5HA

Company Headquarters

Industry:

Financial Services

Company Headquarters

Company CEO's name:

Daniel Frumkin

Company Headquarters

Number of employees:

1001 - 10000