Nicklaus Children’s Health System (NCHS) is the parent organization of Nicklaus Children’s Hospital, South Florida’s only licensed specialty hospital exclusively for children. The 309-bed nonprofit hospital was founded in 1950 by Variety Clubs International and is renowned for excellence in all aspects of pediatric medicine, with many specialty programs routinely ranked among the best in the nation by U.S. News & World Report since 2008. The hospital is currently in a tie as the overall number one-ranked children's hospital in Florida and is the only children's hospital that is top-ranked in South Florida. The hospital is also home to the largest pediatric teaching program in the southeastern United States and has been designated an American Nurses Credentialing Center (ANCC) Magnet facility, the nursing profession's most prestigious institutional honor.
3100 SW 62nd Avenue, Miami, Fl 33155
Hospital & Health Care
Matthew A. Love
1001 - 10000
Collaboration is such crucial piece of daily work at Nicklaus Children’s that we made it one of our six core values (Collaboration, Responsibility, Empowerment, Advocacy, Transformation and Empathy). Collaboration is embedded in the employee experience starting with our recruitment process (cross-functional team members coming together in panel interviews to provide candidates with an immersive cultural experience) and throughout an employees’ life-cycle. To facilitate collaboration, employees are encouraged to participate in monthly system-wide meetings where best practices are shared, explore an intranet with department specific information accessible to all, and review weekly electronic newsletter and daily posts on our employee mobile application with the latest information. All of these tools are provided to every employee fostering conversation and collaboration.
Employees at Nicklaus Children’s are passionate about our vision and understand that the work they do each day impacts children’s lives. More than just the child, our work changes the lives of families. We provide families with healing and hope. We support parents in their journey to giving their child optimal health. There is no other organization in South Florida that exclusively takes care of children. Our community needs us, children and families need us; our employees understand this and strive to be the best for these kids – this is why they have a positive vision for our future – we are creating a healthy future for every child.
Nicklaus Children’s Health System’s board of directors and executive leadership team are huge advocates of transparency and candid conversations. In fact, one key strategic pillars, Focus On Us, puts a deliberate emphasis on the value of the human side of business into our day-to-day operations. It demonstrates our dedication to cultivating a culture of communication, transparency and trust. Employees are encouraged to speak up when they feel it is necessary and have several ways to do so including daily or weekly huddles to keep teams informed, monthly town halls led by our CEO Matthew Love, an open-door policy, a compliance hotline and a talent management team that’s always ready to help. Matthew also visits different areas every month, in an informal meeting series called Chat with Matt, where he encourages employees to sit down with him for an hour to converse about anything that’s on their mind.
Nicklaus Children’s values the talented individuals that choose us as an employer and we believe in growing talent from within. Through professional development opportunities, tuition reimbursement and training programs, employees are able to explore opportunities, gain expertise and grow within the organization. Our professional and organizational development programs are key to retaining our talent and include dedicated teams that focus on creating career tracks. Our leadership team signs a leader contract that includes clear expectations on succession planning and developing talent. Our employees professional and personal goals are a deliberate focus for the organization. We strive to groom high potential individuals and give them the opportunities to grow with Nicklaus Children’s. We are committed to constantly investing in the growth of our people because we believe in caring for our caregivers so that they may continue to provide the best care to every child.
Nicklaus Children’s Health System helps children who have yet to experience what their true potential in this world may be. Their hopeful, yet feeling helpless, parents look to us to provide answers and help their children get healthy. This is the foundation in which Nicklaus Children’s values were derived. Through an extensive ethnographic study that incorporated patients, families and employees, in 2015, the organization identified similarities in expectations set by these key stakeholders. Together, these groups determined values that resonated with them and chose them to guide our care delivery and interactions with one another. Today, our values remain strong and are key to identifying the right members to join our team. – Collaboration, Responsibility, Empowerment, Advocacy, Transformation and Empathy – together CREATE.
Nicklaus Children’s Health System strives to provide a comprehensive and competitive total rewards package to our dedicated employees. As a healthcare provider, we take our employees’ health and wellbeing seriously. In addition, we value our employees’ contributions and are proud to offer them a generous benefits package to fit their individual and family’s needs. Our Total Rewards Package includes:
• Comprehensive medical, dental and vision plans.
• Free basic life insurance and short/long term disability insurance.
• Parental leave.
• A retirement savings plan including 3% employer contribution and 3% employer match.
• Tuition reimbursement.
• Employee referral bonus program.
• Annual incentive program.
• On-site wellness centers and workout rooms featuring exercise equipment.
• On-site convenient care clinic.
• Mental health and wellbeing resources.
• Discounts to various services and retailers including at restaurants, car rentals, travel, entertainment, mobile phone carriers, and much more.
Our CEO, Matthew A. Love, exemplifies Nicklaus Children’s values every single day. Since taking over as CEO in late 2019, Matthew rebuilt the foundation of Nicklaus Children’s mission and vision by focusing on the fundamentals of healthcare – putting patients and families first. This means collaborating in ways that create efficiencies for the system while consistently delivering amazing patient care to every patient, every time. He puts the responsibility of caring and advocating for patients in the hands of every employee and empowers them to deliver transformational care with empathy and compassion. In return, he does the same not only for patients and families but also for each staff member. Through monthly Chat with Matt sessions, open forums like town halls and rounding, Matthew stays in contact with employees, patients and families as often as possible. He listens, delivers on his promises and motivates us to create a healthy future for every child.
We understand the importance being compensated for the work that our employees are committed to each day. This is why, we have a cyclical process that reviews every single employee’s compensation against the market every three years to ensure market competitiveness. In addition, given the current labor market, Nicklaus Children’s has taken steps support employees’ financial wellbeing including raising our minimum wage to $15.05 per hour (five years ahead of the Florida mandate) and implementing an annual bonus program tied to the organization’s success because when Nicklaus Children’s wins, every member of our family wins
The pandemic taught us a lot about how we operate and how to become more flexible while remaining efficient and productive. We now have a more hybrid work environment allowing those who are able to work from home to do so. We’ve created different work structures that allow employees, in areas where operationally feasible, to choose the way they work – fully remote, hybrid or in-person. Nicklaus Children’s provides remote and hybrid employees with resources to set up their offices as needed including a one-time special bonus to those working remotely. In addition, we added some benefits and perks that are focused on mental health, wellness and financial wellbeing resources, like Headspace to provide our employees with meditation subscriptions and Les Mills to provide employees with digital wellness memberships.