By keeping our patients at the center of every decision we make, our employees remain focused on teamwork – always with a shared purpose and vision. From shared governance models in Nursing to employee run committees that focus on patient care, quality and safety, employee engagement, patient experience and more, our operating model is designed to embed the concept of Empowerment as our team members to work together to innovate. An example of this is our new rapid cycle process improvement initiative, focused on specific organizational priorities that not only streamline operations but also improve the employee and patient experience and helped save our nonprofit organization more than $25 million annually. The initiative continues to galvanize cross functional teams by encouraging collaboration and camaraderie. Projected efficiencies and savings this year will more than double last year’s achievements.
Nicklaus Children’s is rapidly growing – adding primary, specialty care and urgent care centers throughout the region. In addition to our vision for pediatric care, Nicklaus Children’s encourages employees to envision a bright future for themselves. Fundamental to our strategic plan is “Focus on Us.” This pillar ensures we care for one another as well as our patients. All of our employees have access to a variety of different professional development opportunities across our system and500 plus employees participated in our tuition advancement program last year. We provide programs that help employees learn about financial wellness and plan for their futures. We reinvest in our employees through our Success Sharing Incentive Plan – a concept that rewards everyone when the organization thrives. This past year, Nicklaus Children’s celebrated a record performance year. Every employee received an additional discretionary 3% contribution to their retirement, (over an $8 million investment in our people); this is just one way we invest in their future.
A key pillar of the organizational strategic plan, Focus On Us, places an intentional emphasis on the value of the human side of business in our day-to-day operations. It demonstrates our dedication to cultivating a culture of communication, transparency and trust. CEO Matthew Love holds small group “Chats with Matt” to provide employees a more intimate opportunity to share ideas and thoughts with our CEO in addition to his quarterly CEO forums and monthly CEO video updates. Annual employee engagement surveys guide all operational action plans to improve culture and work environment. Departments hold daily and weekly huddles. Additionally, shared governance models are key to our nursing operations and patient care. All employees have a voice in actively improving patient care, operational processes, and clinical quality and safety.
Nicklaus Children’s values the talented individuals who choose us as an employer and we believe in growing talent from within. Many of our employees have previously served as volunteers, or interned within the organization, and internal applicants are prioritized when promotion opportunities become available. A robust organizational development program allows employees to explore opportunities, gain expertise grow within the organization. Fundamental to our “Focus on Us” philosophy is our 70/20/10 professional development model: 70% of growth is achieved through mentorship, on the job training and experiential learning; 20% is achieved through stretch assignments that enhance experiential learning; and 10% is achieved through classroom-based learning. In addition to this robust program for career growth, our organization values supporting employees personal goals and hosts a variety of classes & provides many resources free of charge around financial, mental, emotional, and physical well being.
The work we do daily is about creating hope and inspiration for the families we serve and for one another. It takes special people to deliver pediatric care. Our mission attracts likeminded people to our organization and our values of CREATE, Collaboration, Responsibility, Empowerment, Advocacy, Transformation and Empathy, guide us in how we carry out our mission, every day. Every employee is provided a full day comprehensive program about the Nicklaus Children’s values during our iCREATE Way culture sessions.. To be successful at Nicklaus Children’s, every doctor, nurse and staff member must embrace our values of CREATE and be willing to advocate for our patients, families and one another, while continually evolving and exploring new ways to deliver exceptional care in an ever-changing world.
At Nicklaus Children’s Health System we believe total rewards is far more than compensation and generous retirement and insurance benefits. To us total rewards provide comprehensive programs that focus on personal health and wellness too. As a local, regional and national healthcare leader, we understand that our success is dependent on the overall health and wellbeing of our employees, that’s why we choose to support them beyond the workplace. At Nicklaus Children’s, we don’t just provide comprehensive medical, dental and vision plans, free basic life insurance and short/long term disability insurance, parental leave, retirement savings plan including 3% employer contribution and 3% discretionary, and Shared Success incentive program. We offer so much more including:
• Mental health, wellbeing and personal finance resources
• Dependent scholarship program in addition to employee tuition reimbursement
• Employee milestone bonuses and celebrations
• September to Remember – a month long employee appreciation celebration
• Discounts to various services and retailers including at restaurants, car rentals, travel, entertainment, mobile phone carriers, and much more.
• Employee referral bonus program
• On-site wellness centers and workout rooms featuring exercise equipment
• On-site convenient care clinic
• And our new ONE Nicklaus Children’s program that rewards community involvement. Our employees have shared that it is important to work for an organization that helps them give back – so we’ve taken the work out of it by providing a turnkey program where employees can pick from a variety of service opportunities and get time away from work to support the community with colleagues.
Our CEO, Matthew A. Love, exemplifies Nicklaus Children’s values every single day. Since taking over as CEO in late 2019, Matthew rebuilt the foundation of Nicklaus Children’s mission and vision by focusing on the fundamentals of healthcare – putting patients and families first. This means collaborating in ways that create efficiencies for the system while consistently delivering amazing patient care and patient experience to every patient, every time. One example of his exemplary modeling of our CREATE values is when he donned a “Darth Maul” Star Wars costume on Halloween Day last year to conduct a theatrical lightsaber battle with another senior leader for our young patients who were in our care that day. He puts the responsibility of caring and advocating for patients in the hands of every employee and empowers them to deliver transformational care with empathy and compassion. In return, he does the same not only for patients and families but also for each staff member. Through monthly Chat with Matt sessions, open forums like town halls and rounding, Matthew stays in contact with employees, patients and families as often as possible. He listens, delivers on his promises and motivates us to create a healthy future for every child.
We understand the importance being compensated fairly is to creating a just workplace culture for all our employees. Consistent with our commitment to transparency, each employee receives a Total Compensation Statement to help them understand their full earnings and future potential. Additionally, we have a cyclical process that reviews every single employee’s compensation against the market every three years to ensure market competitiveness. In addition, given the current labor market, Nicklaus Children’s has taken steps to support employees’ financial wellbeing including raising our minimum wage to $15.05 per hour – four dollars more per hour than current state requirements and four years ahead of the Florida mandate. Furthermore, we implemented an annual bonus program tied to the organization’s success because when Nicklaus Children’s wins, every member of our family wins. Additionally, Nicklaus Children’s also provides special bonuses to celebrate the years of commitment and dedication shown by our employees.
Nicklaus Children’s Health System provides comprehensive pediatric care. Our 4,300 team members share a deeply held commitment to inspire hope and promote lifelong health by providing the best care to every child. Our values of CREATE: Collaboration, Responsibility, Empowerment, Advocacy, Transformation and Empathy guide our work. Together we create a culture that celebrates all life. Our award-winning team has achieved national and global recognition for excellence in care – a testament to our employees’ abilities to work collaboratively as a team to overcome pediatric care challenges that other healthcare providers see as insurmountable. Ranked best in the nation by U.S. News & World Report, Nicklaus Children’s has the largest pediatric teaching program in the region and is among the nation’s top 10% of hospitals to be designated a Magnet facility, Nursing’s most prestigious honor. Nicklaus Children’s has primary and specialty care practices, urgent care centers and world-renowned Nicklaus Children’s Hospital, a 309-bed nonprofit hospital of nearly 75 years.
3100 SW 62nd Avenue, Miami, Fl 33155
Hospital & Health Care
Matthew A. Love
1001 - 10000
