Onit

Our company values are aligned with our employees because our employees chose them! They were purpose built with our people, not for them. Through employee feedback, focus groups, and design workshops, we uncovered what truly matters to our associates. The result of this work is a set of values that came to life from the heartbeat of the organization, rooted in what our people believe, how they work, and what they want to experience at Onit.

We live these values every day. Customers First reflects our shared belief that customer success is our success—we listen closely, act on feedback, and deliver real value. Purposeful Innovation resonates with our collective drive to create, solve, and lead with intention. It’s not innovation for innovation’s sake; it’s progress that matters. Win as One speaks to our culture of trust, integrity, and collaboration, because we know that teamwork is how we succeed. And Intentional Growth mirrors what our employees told us they care about most: meaningful work, visible impact, and the opportunity to grow in their careers.

Because these values were shaped directly by our employees, they guide how we show up, connect, and work together.

The CEO models our company values by living them visibly and consistently through daily decisions, leadership behaviors, and how he engages with employees, customers, and the broader business.

• Customers First: He consistently emphasizes that customer success is the heartbeat of our business. Whether in strategic discussions or product roadmaps, he challenges teams to deeply understand customer needs and act on them with urgency and care.

• Purposeful Innovation: He encourages bold thinking, but always with intention. He pushes for creative problem-solving that’s grounded in business outcomes, and supports teams in experimenting, iterating, and learning fast. Especially with positioning our product suite and re-imagining the entire customer experience as we transformed into an AAI First and AI Native company, innovation is rewarded, championed, and encouraged.

• Win as One: The CEO leads with transparency, openness, and accountability. He prioritizes collaboration across teams, listens actively, and shows that success is about shared progress. He continually offers his time, mobile number, and open-door policy as a way to engage and talk to him directly.

• Intentional Growth: He invests in people by championing programs like Onit Learning, supporting career development, and recognizing meaningful contributions. He believes in creating an environment where people can grow, make an impact, and do their best work.

Michael Farlekas, CEO advocate for our values, our associates and our customers. His direct line of leaders are a cohesive team that make thoughtful decisions and have a bias for action, demonstrating the CEO driving similar performance through his team. He sets a tone that reinforces a strong, unified culture from the top down.

We show respect and ensure that all voices are heard and ideas are valued throughout the company by intentionally creating space for open dialogue, active listening, and inclusive decision-making. This starts with fostering a culture where every associate feels safe to speak up, contribute ideas, and challenge the status quo regardless of role, level, or background. An example of this is the shift to quarterly reviews, where the intention is to foster a great conversation versus list off every major and minor win or struggle. We are changing the way reviews occur to foster a culture where feedback is frequent, normalized, and a two-way street between manager and associate.

We embed this in our everyday practices: from hosting employee focus groups and feedback sessions to incorporating diverse perspectives into product design, strategy, and team rituals. Leaders are trained to listen, use questioning, and coach. We rely on employee surveys, collaborative workshops, and cross-functional forums to surface how associates think and feel about their workplace, and then we act on it.

By honoring each contribution and demonstrating through action that ideas matter, we build a workplace of respect across a highly distributed and diverse workforce. Our diversity and global reach is an Onit strength.

Multiple collaboration platforms and events. We are a MSFT centric organization and also share rewards and recognition through AwardCo, cross-functional meetups through The Wave where we are matched with others who joined to meet new people, and for a remote organization, we also travel to each other's office site including Pune, NZ, and Atlanta regularly. We have a News and Updates intranet, townhalls, AMAs with leaders, and multiple classes and events allowing cross-functional collaboration.

Corporate wide bonus plans, all levels 6% minimum

24-weeks paid LOA for all new paternity/maternity- adoption and surrogacy inclusive as of Day 1

Paid volunteer days

Caregiver Time Off

Personal Days

Flexible Fridays- no meeting afternoons encouraged

Flexible PTO- take when you need it for as long as you need it

Remote work, monitored by performance not micro-managing schedules

Quarterly and frequent reviews and feedback

Celebrate! milestones and wins on our employee rewards and recognition platform