At Outreach, we design our programs and policies to ensure every voice is heard. Since collaboration is a core value, it is paramount to our culture and employee well being that we continue to foster collaboration in a hybrid virtual world. The Outreach offices are open based on local guidance, but the company only encourages safe, in-person team meetings when it is beneficial and makes sense for collaboration. In order to collaborate via Zoom, we ensure “Zoom equity” by having everyone on-camera, even those in an office conference room.
The tone is set at the top with Outreach’s CEO Manny Medina, who isn’t shy about sharing both his successes and his failures candidly with the team. When a CEO embodies the values of a company, it is contagious. Manny is a visionary leader, driven by innovation, creative thinking, and collaboration. His aim has always been to lift his company and employees, and ultimately their customers, to success. Employees at Outreach have seen Manny turn an almost failing company into a successful platform in less than five years, and this shared value of tenacity allows both Manny and employees to see a bright future ahead for Outreach.
DEI is more than a buzzword at Outreach. Our team has numerous affinity groups—such as Outreach Women’s Network (OWN)—which expands the company’s recruitment efforts for minority talent. These groups are essential to have in a company like Outreach which functions in two industries that are usually male-dominated—sales and tech. Moreover, to encourage allyship and reflection, Outreach offers classes that educate employees on unconscious bias and inclusive leadership. Outreach’s commitment to diversity is effective because it rolls from the top down, starting with its leadership, which is a team comprised of 37% women.
At Outreach, we include all levels of employees when evaluating vendors and provide employee engagement surveys to survey the efficacy of our provided tools. What’s more, one of our core objectives is to “build the team we always wanted to work for,” which includes arming that team with the right tools. We make sure every employee has a mentor at Outreach in order to discuss and reach their goals. We give performance feedback through annual reviews and weekly one-on-one check-ins.
At Outreach, our values are simple. We value grit and perseverance, honestly, ownership, collaboration and diversity, equity and inclusion (DEI). Our values help to attract our employees. Outreach employees have described our culture as an environment where they can be resilient, adaptable, conscientious, diligent and strong while navigating an unprecedented pandemic catastrophe. Being a part of Outreach means being part of a family where we have each other’s back, no matter what, helping the team to accomplish great feats and celebrating with everyone.
The best practice Outreach can give its employees to create a Loved Workplace is a sense of belonging, and a voice. Outreach has nine employee resource groups including Gender+, Rainbow (LGBTQIA+), AAPI, Veterans, Black Excellence, Adelante (Latinx), and Disability Community all of which meet regularly to discuss their shared experiences and learn from one another. Beyond the important internal work the team is doing, we are also actively breaking down barriers to technology and sales; helping to diversify our workforce and the industry; and taking a stand for one of our core values, “We Find Strength in Diversity, Equity, and Inclusion.” Outreach is proud to say women represent 39% of our global workforce and 37% of our leadership team, a rare stat in the industry.
Outreach understands that the best investment it can make is in its people. The company is committed to building culture and diversity through dedicated resources and programs; and doing so via radically authentic and transparent leadership. We walk our talk. Outreach CEO Manny Medina regularly shares not only business updates, but also things that matter to our culture – the things he cares about personally and professionally. On a weekly basis he discusses topics like burnout and loneliness, connection and mental health, vulnerability and courage; and what it takes to believe in a vision that might seem impossible today. Manny and the leadership team set the tone for staying connected in this disconnected world.
At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. The most unique benefit we offer is coverage for gender-affirming procedures and treatments, ensuring our trans employees feel supported and encouraged to live authentically. Beyond this, we offer flexible time off, a 401k to help save for the future, employee resource groups, and DEI trainings. Our wellness benefits include a generous medical, dental, and vision package plus access to our EAP (Employee Assistance Program), mental health support, and FSA and DCFSA options. For new parents, we offer extended time off plus options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute’s Bringing Home Baby course. The company also instituted “Refresh Days,” which are monthly, mandatory days off allowing everyone to take breaks together.
Outreach is the sales execution platform helping revenue organizations deliver efficient, predictable growth. We are helping organizations achieve their growth potential by delivering sales execution workflows that leverage artificial intelligence and machine learning to close execution gaps across the entire sales cycle, from prospecting to deal management to forecasting. Outreach is the only company to offer sales engagement, revenue intelligence, and revenue operations together in one platform. More than 5,500 companies, including Zoom, Adobe, Okta, DocuSign, and SAP, depend on Outreach to power their revenue organizations. Outreach is a privately held company based in Seattle, Washington, with offices worldwide. To learn more, please visit www.outreach.io.
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