delivering service excellence to our partners and providing feedback to stakeholders to improve the employee experience and processes within PH. We have a Partner Advisory Council that provides an avenue for associates to directly dialogue with partners and PH leaders, surveys are distributed in the form of pulse checks, focus groups, executive town hall meetings and fireside chat sessions are also hosted frequently to share information and receive associate feedback for process improvement. Slack channels provide transparency and open, multi-channels to collaborate.
we live values, quality, and people first. We’re committed to maintaining a positive culture, an inclusive workforce, and creating meaningful career opportunities. PH is a place where individuals can be their authentic selves, their voices are heard, and psychological safety is provided.
providing safe spaces to share feedback. Our Slack channels are open for transparency. Our CEO leads monthly “Culture Conversations” and “Frequency” discussions where direct feedback can be provided. Our leaders encourage and provide openness for feedback and frequent check ins via weekly/bi-weekly1:1’s and quarterly discussions, and our People Operations team facilitates monthly pulse checks, quarterly fireside chats with our CPO, and skip level 1:1’s as requested. We will be rolling out an Internal CX Innovators program Q2 that will offer rewards and recognition for suggested ideas to innovate within PH.
actively adapting our performance reviews to address our talent needs and providing opportunities to acquire knowledge. Our new hire orientation is considered by our leaders as one of the best in the BPO industry. Our PH Academy program is available to new hires that allow for non-experienced, entry level hires that can learn about customer service and quality strategies before entering the workforce. Also, we provide Team Leader and Manager trainings with programs customized by topics to ensure job readiness. Other programs are also open to associates to participate in for growth and development like Toastmasters to improve presentation skills.
we believe that every person, everywhere, has something to contribute. Our mission, People. Without limits. Without borders. Our associates bring intention to what we do and set the tone for our culture. PH provides employment that is not only a place to work, but a community to grow within. We promote family first and provide remote and hybrid opportunities to support that flexibility. Associates have opportunity to grow personally and professionally and are provided resources to focus on wellness and overall well-being. We care for others, manifest trust, embrace growth, take ownership and do it all with humility.
Employee Assistance Programs, Wellness and Engagement Initiatives, Learning and Development Programs, DEIB focus, Weekly/Biweekly 1:1’s, Quarterly All Hands, Quarterly Fireside Chats, Total Rewards, Open Door Policy, and more.
living them an demonstrating them through his actions, providing clear avenues to ask questions and receive full answers, engaging at all levels, and frequently communicating with the organization. He has a “#askshervin” Slack channel that encourages communication on all levels. He is approachable to the entire organization and engages holistically and at regional levels. He is out front taking a stance on political issues that directly impact and affect our associates (ex. BLM, Trans Healthcare, Women’s Rights) and supports community impact through service.
Competitive wages based on position, experience, and geo; Employee Assistance Programs; Financial Wellness; Performance bonuses; Annual increases; PH Associate Relief Fund; Annual Culture Awards based on nominations; Program rewards; Spotlight recognition
PartnerHero (PH) is a company that is transforming outsourcing. Our vision is to combine professional services (outsourcing), technology (software), and insights (data) to create value and drive success for our partners, and do so in a generative manner. We are values, quality, and culture first, and we build a range of operations solutions and teams for some of the world’s most exciting startups and brand-forward companies.
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