Taking care of people – our colleagues, clients and communities – is at the heart of everything we do at Sedgwick. We start by taking care of our valued colleagues. The colleague experience is one of our three guiding principles at Sedgwick, and we’re specifically focused on colleague well-being, connectedness and growth. We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business.
We take care of our colleagues mentally, physically, financially and professionally, ensuring that we support their total well-being.
At Sedgwick, caring counts, and we show we care by living our core values of empathy, accountability, inclusion, collaboration and growth. These five core values are more than just words on a page; they are deeply ingrained into life at Sedgwick, and they guide our behaviors and decisions. They ensure that we act with empathy, reinforce accountability, inspire inclusion, nurture collaboration and that we serve as a guide for growth. In addition, we’re focused on three guiding principles that serve to align our collective efforts, decision making and thought processes, as well as the individual performance goals of each and every colleague.
Fostering an organizational culture that embraces diversity, drives inclusion, and creates equitable opportunities that engage colleagues and help them thrive. Diversity, equity and inclusion are embedded in our people practices, talent management initiatives and colleague experience to ensure accountability at all levels of the organization. Examples of this commitment include an annual engagement survey of our entire global colleague population (nearly 30,000 strong) and ongoing solicitation and implementation of technology system and process improvements from our desk-level colleagues. Educating our colleagues on concepts like unconscious bias and communication style differences has helped to ensure that everyone at Sedgwick is heard.
Emphasizing growth and fostering a culture of learning and development. Our training arm Sedgwick University offers a host of programs to empower our colleagues to learn about various lines of business and broaden their professional skills. Additionally, we provide current and future people leaders with a wide range of development opportunities to elevate their management acuity. For those who seek educational opportunities outside the organization, Sedgwick offers bonus incentives for successful completion of numerous professional designations and certifications, as well as tuition reimbursement and assistance to colleagues pursuing academic degrees that support their career paths.
They provide the “how” and “why” we do we what we do every day. Our core values give meaning to the work we perform and guide our direction, decisions and behaviors. In 2019, we reframed Sedgwick’s core values using updated language to better encompass the evolution and aspirations of the current organization and our colleagues. Our five core values — accountability, collaboration, growth, inclusion and empathy — are more than just words on a poster on a wall; they are brought to life through the company commitments and personal actions that accompany each one.
Our philosophy that taking good care of our colleagues enables them to take care of our clients, who take care of our business. We’ve long believed that our people are our most valued asset and thus provide them with an enriching colleague experience and generous total rewards. Our commitment to diversity, equity and inclusion and environmental, social and governance inspires our colleagues to fulfill our shared purpose and makes them proud to work for Sedgwick. Our Values in Action recognition program empowers colleagues at all levels to acknowledge one another for delivering excellence and practicing our core values.
Not just talking the talk, but walking the walk. CEO Mike Arbour garners respect and admiration through his relatable communication style and genuine commitment to our purpose and core values. The COVID-19 era notwithstanding, Mike spends a lot of time visiting Sedgwick offices around the world to inspire colleagues and convey his vision for the future. He recently shared three guiding principles to help actualize our core values, clearly articulate leadership’s strategic focus areas, and align colleagues’ collective efforts and individual performance: colleague experience, customer experience and profitable growth. These clear articulations have helped colleagues tie their individual efforts to overall company objectives.
Benefits that take care of our colleagues mentally, physically and financially. To support colleagues’ mental well-being, we offer on-demand behavioral health care, assistance finding trusted caregivers, support for those caring for loved ones and resources for parents of children with special needs. Indicative of our whole health approach, our specialized health benefits include programs focused on diabetes management and reversal, digestive health, fertility solutions, maternity care, weight management and tobacco cessation. To help colleagues achieve their financial goals and peace of mind, we offer benefits such as legal services, identity theft coverage and pet insurance.
In the interest of health and safety, we transitioned more than 90% of our office-based colleagues to work-at-home arrangements within two weeks in early 2020. By providing colleagues with the technology tools needed to effectively work remotely, we offered the ability to avoid additional exposure risks and care for their families at home while meeting business needs. Nearly two years later, the vast majority of colleagues continue to successfully work remotely. For those who cannot work from home or be in the office due to COVID-related factors, we offer specialized paid leave and flexible use of paid time off.
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions.
Sedgwick provides a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 30,000 colleagues across 80 countries. The company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact performance.
8125 Sedgwick Way, Memphis, TN
Global provider of technology-enabled risk, benefits and integrated business solutions