We communicate and collaborate via slack, phone, email, and text message. We are a fully remote team, so having frequent video chats helps to foster our team spirit and having open dialogue between every level of the company is crucial to keeping the team together and morale up.
We know that we can do good for our community and look out for our team. Everything we do is rooted in our three company values: Do right by the client, take care of the team, and lift up the community. We strive to ensure that everything we do is in the interest of our clients or our team members so that we can all grow together.
Frequently holding open forums for feedback, showing the team when their ideas get implemented so they can see their impact, and frequently checking in with team members on an individual basis to ensure that everyone is being heard. Knowing individual’s preferences for how they like to communicate also plays a huge role in ensuring that everyone gets heard.
Providing dedicated budget and time for learning and development. We set quarterly L&D goals so that everyone is continuously improving and learning new skills and the company is providing the resources and opportunities to foster this.
It’s literally our second value: Take care of the team. Without a happy team, there is no team. Several of our team members have told us that this is the best place they have ever worked and the only place they have ever felt that the company is looking out for them. From flexible scheduling to just some extra compassion and understanding, a little care goes a long way.
Bonuses and incentives that reward a job well done, dedicated learning and development time, and formal policies that protect our clients from rude or inappropriate clients. We do not tolerate any inappropriate behavior by clients, we empower our office team to hang up on abusive callers, and always have our team’s back when there is a dispute between them and clients. We do everything we can to foster a great work environment that our team loves.
Living them daily. He is the biggest champion of taking care of our team and doing right by the clients and will be the first person to jump in and defend a team member if they are having a hard day or dealing with a difficult member of the public.
Bonuses for on time attendance and good customer reviews, auto-raises after 90 days, and bonuses for being mentioned in Google reviews. Flexible scheduling and time off policies. Paid holidays. Paid voting leave. Paid learning & development time.
No change in our business.
From zero to clean without lifting a finger – with Summit Maids you can book a house cleaner in less than 60 seconds and finally take back your free time.
We’ve implemented policies that put the customer first and foremost at all times – from our 200% satisfaction guarantee to the Summit Club and our unique No-Call, No-Show policy, we are constantly striving to be the best house cleaning service in every city we service.
3 Severance Circle #181273, Cleveland Heights, Ohio
Home Services/House Cleaning
Jacob W. Bailey
0 - 1000
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