Communication, training and teamwork are hallmarks of TQL. Our teams work to solve high-stakes and complex problems for our customers that fall outside typical business environments. Every. Single. Day. Their contributions go widely unnoticed by the public, but they feel pride in keeping America moving. Our teams have always developed a “one for all, all for one” devotion to each other and the company. Their pride, dedication, and passion for their work and one another are the secret to achieving the unachievable.
Our physical footprint and lines of business have grown every year since our 1997 founding. We have doubled our headcount since 2021 and remained consistently within the 8,000 to 10,000 range (and we’re still hiring). We tripled our real estate footprint in two years and will debut an expansion of Cincinnati HQ in Spring 2024. Workplace awards reflect our employees’ positive feedback. We have won more than 700 lifetime awards including workplace awards and business & industry awards. Our people report a positive work experience, and we foster a space where our people do award-winning work.
We encourage employees to visit the Idea Bank, a digital forum on our intranet, with feedback or suggestions for nearly 40 company-centric topics. Every submission, whether it’s requesting blueberry pancakes in the cafeteria or tweaking software for new freight features, garners an answer within 10 business days. Diversity and inclusion are important to our culture. We have a D&I Task Force and six dedicated Employee Resource Groups: Black Employees Supporting Talent (BEST), Disability Advocacy Resource Team (DART), Here Our Latins Achieve (¡HOLA!), Professionalism, Respect, Integrity, Diversity & Excellence (PRIDE), Veteran Employees Targeting Success (VETS) and Women In Logistics (WIL).
We have programs in place to help our people achieve their goals. We encourage professional growth through job shadowing, cross-training, leadership workshops, mentoring and exposure to leadership roles within volunteer organizations outside the company. We celebrate achievements with big check ceremonies for first commission checks and honor service anniversaries. Our President’s Club rewards top performers with an all-expenses paid getaway to a tropical destination with a guest. We foster community through our culture, which includes six resource groups devoted to Diversity & Inclusion. Every employee is a full member of the TQL team and has equal access to opportunity.
TQL’s mission statement emphasizes teamwork, communication, integrity and exceeding expectations, and we hire accordingly. You don’t need to come from the Ivy League to work here. If have an elite work ethic and exemplify these core values, you can achieve just about anything here. Unlike many sales organizations, our commission structure is uncapped. That means commission-eligible salespeople, or 42% of our workforce, have unlimited earning potential. Our value system fosters a hard-working mentality and the success that comes with it. Like the quote says on one of our popular all-employee quarterly shirts, “If it was easy, everyone would do it.”
To us, workplace culture transcends free beer on Fridays (which we have) and is the work of intentional programming that creates true community. We host 350-plus culture events a year. It isn’t just our Christmas, Easter or Summer Picnic family-friendly functions – or our clubs for kids, parents and pets – that appeal to our people. They also gravitate toward giving back. We have six major charitable campaigns and a month dedicated to volunteerism. In April, we volunteered for a combined 4,030 hours and completed 96 projects for 75 nonprofits. Other popular initiatives include our leadership programs and top performers’ trips.
Our CEO and founder built TQL on the pillars of four core values (teamwork, communication, integrity and exceeding expectations) and his experience as a produce shipper. After working with freight brokers who lacked availability or accountability, he rebuilt the business model to instill hard work, ethics and world-class customer service. TQL’s growth stems from his commitment to doing things the right way – choosing the harder right over the easier wrong. Twenty-five years later, he’s an accessible leader who meets quarterly with new hires and communicates to the company through a daily email. He inspires TQL’s world-class customer service, 24/7/365.
Our employees are our greatest resource. Each person is celebrated through programs and incentives, including uncapped commission for the salespeople that comprise 42% of our staff. Our Lead TQL program identifies and develops strong leaders. We support internal career opportunities for employees seeking new roles or departments that better suit their strengths. Upward mobility is a reality; we had 6,200 promotions in 2022. Our IT Apprenticeship Program teaches non-tech employees to become software developers and places them in IT roles at TQL. Speaking of unique, did we mention we gave away cars to employees at our last two milestone celebrations?
Total Quality Logistics (TQL) creates greater supply chain efficiencies for our customers by combining industry-leading technology with unmatched customer service. Customers and carriers turn to us daily to solve their transportation needs with competitive pricing, continuous communication and a commitment to do it right — every time. Through our comprehensive portfolio of logistics services and network of 160,000+ carriers we move 3 million loads of freight annually. Our company and employees make the world a better place by donating thousands of volunteer hours and millions of dollars each year through TQL Cares and the TQL Foundation. We are proud to be the naming rights sponsor of TQL Stadium, home of Major League Soccer’s FC Cincinnati. Founded in 1997 in Cincinnati, Ohio, TQL is one of the largest logistics firms in North America, with 9,000+ employees in 56 offices across the U.S. Learn more at TQL.com.
4289 IvyPointe Blvd.
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