Communication, training and teamwork. Our teams work to solve intense issues and complex problems for our customers that fall outside typical business environments. Every. Single. Day. Their contributions go widely unnoticed by the public, but they feel pride in keeping America moving. And much like the bonds that form with military units that face hardships, our teams have always developed a “one for all, all for one” devotion to each other and the company. Their pride, dedication, and passion for their work and one another are the secret to achieving the unachievable.
Take it from one of our Greensboro employees: “The possibilities are endless and TQL is still growing!” Our revenue, physical footprint and lines of business have grown every year since our 1997 founding, bolstering employees’ confidence in continued success. From 2020 to 2021, our revenue grew an astounding 90%, headcount expanded by 49% – and we’re still hiring. We tripled our real estate footprint in two years and have more additions ahead. Workplace awards reflect our employees’ positive feedback. We’ve won more than 600 lifetime awards, including 93% of the awards we’ve applied for so far this year.
We encourage employees to visit the Idea Bank, a digital forum on our intranet, The Hub, with feedback or suggestions for nearly 40 company-centric topics. Every submission, whether it’s requesting blueberry pancakes in the cafeteria or tweaking software for new freight features, garners an answer within seven business days. Transparency and open dialogue are so important to us that our managers with offices have front-facing glass to emphasize our open-door policy. Our Employee Resource Groups provide support and resources for traditionally underserved groups: Women In Logistics (WIL), Black Employees Supporting Talent (BEST) and Professionalism, Respect, Integrity, Diversity & Excellence (PRIDE).
TQL’s mission statement emphasizes teamwork, communication, integrity and exceeding expectations – and we hire accordingly. You don’t need to come from the Ivy League but if you have an elite work ethic and exemplify these core values, you can achieve just about anything here. Unlike many sales organizations, our commission structure is uncapped. That means commission-eligible salespeople, or 64% of our workforce, have unlimited earning potential. Our value system fosters a hard-working mentality and the success that comes with it. Like the quote says on one of our popular all-employee quarterly shirts, “If it was easy, everyone would do it.”
To us, workplace culture transcends free beer on Fridays (which we have) and is the work of intentional stewardship that creates true community. We had 290 culture events in 2021 alone. It isn’t just our Christmas, Easter or summer family-friendly functions – or our clubs for kids, parents and pets – that appeal to employees. They also gravitate toward giving back. Throughout the year, we have six major charitable campaigns and a whole month dedicated to volunteering (this April we logged a record 4,318 hours of charity). Other well-received initiatives include our annual leadership summit and trips for top performers.
Believing success stems from doing things the right way – choosing the harder right over the easier wrong. CEO and founder Ken Oaks built TQL on the pillars of four core values (teamwork, communication, integrity and exceeding expectations) and his experience as a produce shipper. After working with freight brokers who didn’t always follow through or remain available, he rebuilt the business model to instill hard work and ethics. Twenty-five years later, he’s an accessible leader who meets quarterly with new hires and communicates to the company through a daily email. His “Raving Fan” stories feature employees who achieve success.
Our employees are our greatest resource. Each person is celebrated through programs and incentives, including uncapped commission for the salespeople that comprise 64% of our staff. Our Lead TQL program identifies and develops strong leaders. We support internal career opportunities for employees seeking new roles or departments that better suit their strengths. Upward mobility is a reality; we had 2,300 promotions in 2021. Our IT Apprenticeship Program teaches non-tech employees to become software developers and places them in IT roles at TQL. Speaking of unique, did we mention we gave away eight cars to employees at our 2021 milestone celebration?
As an essential business, the country needs us. The pandemic proved how dynamic and volatile the world’s supply chain could be, so we invested resources while remaining nimble. In just eight days in March 2020, our 5,000-plus employees transitioned from a 100% in-office work environment to entirely remote. We emphasized safety and acknowledged COVID-19 fatigue throughout the pandemic and promoted our Employee Assistance Program (EAP), which connects employees with counselors. Company holiday celebrations continued in socially-distanced formats. Still mindful of safety and mental health, TQL maintains hand sanitizing stations throughout headquarters as the world adapts to new norms.
Total Quality Logistics (TQL) creates greater supply chain efficiencies for our customers by combining industry-leading technology with unmatched customer service. Customers and carriers turn to us daily to solve their transportation needs with competitive pricing, continuous communication and a commitment to do it right — every time. Through our comprehensive portfolio of logistics services and network of 130,000+ carriers we move 3 million loads of freight annually. Our company and employees make the world a better place by donating thousands of volunteer hours and millions of dollars each year through TQL Cares and the TQL Foundation. We are proud to be the naming rights sponsor of TQL Stadium, home of Major League Soccer’s FC Cincinnati. Founded in 1997 in Cincinnati, Ohio, TQL is one of the largest freight brokerage firms in North America, with 10,000+ employees in 56 offices across the U.S. Learn more at TQL.com.
4289 IvyPointe Blvd.
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