Most Loved™ Hospitals of 2025
A Most Loved™ Hospitals understands that truly exceptional healthcare goes far beyond medical treatment. It’s about creating an environment that resonates with every patient, fostering comfort, trust, and well-being.
We’re honored to present the next list in the Most Loved™ franchise – the 2025 Most Loved™ Hospitals.
This list celebrates outstanding healthcare institutions – hospitals around the globe that consistently deliver remarkable patient experiences. We celebrate their commitment to creating a culture of care where patients feel valued, supported, and truly cared for during their time of need.
These hospitals have earned the Most Loved™ Hospitals distinction because their success hinges on creating memorable and positive experiences for all patients. This group represents various hospital types and specialties, including General Hospitals, Specialty Clinics, Children’s Hospitals, and everything in between. Despite their differences in size and focus, they all share a unifying mission: building a healthcare experience where patients feel comforted and empowered to heal.
As the leader in patient experience development and analysis, Best Practice Institute meticulously curated this Most Loved™ Hospitals list using our proprietary sentiment and emotion analysis algorithm and machine learning tool, using data collected from the Love of Care index® administered to our certified hospitals.
We honor the doctors, nurses, administrators, and staff who are creating these exceptional patient experiences and shaping the future of healthcare. Most Loved™ Hospitals are not only setting the standard for overall healthcare excellence, but also raising the bar for hospitals everywhere.
Join us in applauding these trailblazers who showcase the power of a truly exceptional patient-centered culture as a cornerstone of success for global healthcare institutions.
Louis Carter
CEO & Founder
For licensing and methodology questions, or to claim your award, visit our Information Page?
Most Loved Workplace® Certification
Information That Helps You Get to Know Us!
Methodology for America’s Most Loved™ Hospitals (2025)
The Most Loved™ Hospitals ranking is based on a data-driven, sentiment-focused evaluation that goes beyond traditional hospital rankings. This methodology assesses hospitals based on their emotional connection with employees, patients, and communities, integrating quantitative and qualitative data to identify hospitals that foster exceptional workplace culture, patient experience, and community engagement.
1. Data Collection Approach
Hospitals were evaluated based on five key categories, using data sourced from:
Employee Sentiment & Workplace Culture (30%)
Workplacely’s Love of Workplace Index™ (LOWI) – Proprietary employee surveys measuring emotional connection
Employee Review Platforms (Glassdoor, Indeed, LinkedIn) – Job satisfaction, leadership ratings, workplace culture sentiment
Turnover & Retention Metrics – Stability of the workforce, employee commitment
Patient Satisfaction & Experience (30%)
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) – National patient satisfaction surveys
Google Reviews and Facebook Ratings – Public sentiment and trust in hospital services
Net Promoter Score (NPS) – Patient likelihood to recommend the hospital
Community Sentiment & Reputation (20%)
Social Media Sentiment Analysis – Public perception from platforms like X, Facebook, and hospital review forums
Press and News Coverage – Reputation in the healthcare industry and among the general public
Local and National Awards – Recognition for community outreach, innovation, and service quality
Innovation & Leadership (10%)
Research Output – Participation in medical research, innovation in treatments
Leadership Ratings – CEO and executive leadership ratings from employees and industry reports
Investment in Technology – Adoption of AI, telemedicine, and advanced patient care models
Safety & Clinical Excellence (10%)
CMS Star Ratings – The Centers for Medicare & Medicaid Services’ quality rating system
Leapfrog Hospital Safety Grade – National safety rankings evaluating patient outcomes and risk management
Mortality and Readmission Rates – Clinical performance indicators
2. Scoring & Ranking Methodology
Each hospital received a Most Loved Score™, calculated based on the weighted scoring model:
Category
Employee Satisfaction & Workplace Culture (30%)
Patient Satisfaction & Experience (30%)
Community Sentiment & Reputation (20%)
Innovation & Leadership (10%)
Safety & Clinical Excellence (10%)
Each metric within these categories was standardized on a 10-point scale, with sentiment analysis applied to qualitative data sources (e.g., employee reviews, patient testimonials, social media discussions) to ensure a comprehensive evaluation.
Hospitals that achieved a threshold Most Loved Score™ were included in the Top 100 America’s Most Loved™ Hospitals list.
3. Key Differentiators from Other Rankings
Unlike traditional hospital rankings that focus primarily on clinical performance and financial metrics, the Most Loved™ Hospitals ranking emphasizes:
Emotional Connection – How employees, patients, and communities feel about the hospital
Workplace Culture – Evaluating leadership, collaboration, and mission alignment
Community Reputation – Public perception based on sentiment analysis
This approach provides a holistic measure of hospital excellence that reflects both internal culture and external perception, ensuring a balanced evaluation of hospital environments that employees and patients truly love.
