The Most Loved Workplace Leaders Show with Christopher Chen CEO of ChenMed
About Christopher Chen
Industry leader. Transformational innovator. Champion of social justice. Christopher Chen, M.D. is leading a healthcare revolution through the family-owned company that bears his name. Dr. Chen is the Chief Executive Officer of ChenMed; a physician-led healthcare practice that is changing the lives of low- and moderate-income seniors managing multiple, complex conditions through a concierge-style, value-based care model that produces 30-50 percent fewer hospitalizations compared to standard primary care.
Since becoming ChenMed’s CEO in 2009, Dr. Chen has been on a quest to turn ChenMed into America’s leading primary care provider, transforming care of the neediest populations. He has created a highly scalable, technology-driven approach, and has grown the company more than 30 percent per year. Today, ChenMed boasts nearly 100 medical centers in 12 states.
ChenMed’s innovative approach fixes the perverse incentives of fee-for-service to align with patient well-being by taking prospective payment and full accountability for the quality, service, and total cost of care. The care model focuses on prevention, wellness, accountability, and reducing negative variability.
This approach has earned praise from the White House, the Department of Health and Human Services, the U.K. National Health System, and publications such as Modern Healthcare, Health Affairs, Forbes, and The Economist. In addition, Medical Economics named ChenMed “Best Primary Care System in the U.S.,” and Fortune listed ChenMed as the only health care delivery organization on its 2020 list of companies that are “changing the world.”
Brought up in South Florida, Dr. Chen graduated from the University of Miami’s Honors Program in Medicine. He went on to complete his medical training at Beth Israel Deaconess, a Harvard University teaching hospital, after which he completed a fellowship in cardiology at Cornell University Medical College in Manhattan, New York. A board-certified cardiologist, Dr. Chen sees patients at the company’s Miami Gardens, Florida medical center.
ChenMed is loved because...
Peer-to-peer recognition is important here. In the past year alone, there have been 20,000 employee tips of the hat via everything from town halls to just plain old emails. Annual ChenMed Awards, too.
Christopher Chen Serves as a Model of ChenMed's Values because…
Having personally stewarded the codification of our values of Love, Accountability, and Passion – and the 13 specific behaviors that define them – Dr. Chris Chen is a visionary, always listening and learning – which is how he lives the ChenMed values he holds dear.
Louis Carter is the founder and CEO of Best Practice Institute, Most Loved Workplace, and Results-Based Culture. Author of In Great Company, Change Champions Field Guide, and Best Practices in Talent Management, as well as a series of Leadership Development books. He is a trusted strategic advisor and coach to CEOs, CHROs, and leaders of mid-sized to F500 companies – enabling change and steering employer brand development together with highly effective teams, leaders, and organizations as a whole.